LATEST RESEARCH
Anatomy of a decision: Zendesk vs Intercom
As customer support organizations scale, the limitations of chat-centric platforms increasingly hinder efficiency, visibility, and service consistency. Nucleus found that organizations migrating to Zendesk from…
Assessing the value of modern Task Management
Across recent implementations, Nucleus found that modern task management for the frontline now acts as a frontline operating layer, connecting corporate initiatives to store-level execution…
Anatomy of a decision: ClearCo
As disconnected tools and processes impede full visibility and efficiency in talent management, organizations are increasingly adopting unified approaches. This has increased the competitive advantage…
Assessing the value of Accounts Receivable platforms
Nucleus finds that organizations adopting accounts receivable (AR) management platforms improve cash flow, increase operational efficiency, and enhance financial predictability. The value stems from addressing…
ROI case study: Paycom at Delivery Service Partner
A Delivery Service Partner (DSP) for Amazon achieved a 205 percent ROI and a 1.6-year payback period upon extending its existing Paycom deployment with the…
Benefit case study: Oracle EPM at a multi-brand consumer organization
A leading US-based multi-brand consumer products and services organization deployed Oracle Enterprise Performance Management (EPM) to address slow, manual financial reporting and forecasting across multiple…
The value of full-solution automation with Paycom
Nucleus interviewed Paycom customers to examine the value of unifying HR operations within a single-database application. Primary benefits included avoided costs and increased productivity, stemming…
The shift towards predictable revenue: State of the SFA market for 2026
The SFA market in 2025 is defined by the rising cost of maintaining fragmented, activity-logging CRMs rather than modern, AI-supported sales execution platforms. Organizations delaying…
IFS intends to acquire supply chain execution vendor Softeon
On December 17th, 2025, enterprise software vendor IFS announced its intent to acquire Softeon, a provider of warehouse management, warehouse execution, and distributed order management…