IBM ROI Case Study: JM Family

JM Family used IBM FileNet to automate its auto loan management processes and in doing so increased the productivity of collection agents while increasing loan collection rates. Nucleus found that by adopting standardized workflows, the company was able to execute repossession processes faster and more efficiently. In addition to these benefits, collections agents were able to offload administrative tasks that normally took time away from collections activity.

ROI: 64%
Payback: 1.6 years
Average annual benefit: $785,521

Date: July 6, 2011 | ROI Case Studies: L61

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