Microsoft Parature service maturity benefit assessment tool

To understand how increasing the maturity of customer service processes and supporting technologies could drive greater benefits, Nucleus Research analysts conducted in-depth To understand how increasing the maturity of customer service processes and supporting technologies could drive greater benefits, Nucleus Research analysts conducted in-depth interviews with 37 customers using Microsoft technology to support customer service and support efforts.  The customers ranged from small to large organizations that had been deployed for a range of 18 months to more than 10 years.  Nucleus found companies moved through three stages of maturity as they evolved their processes and their use of Parature’s functionality and capabilities.To understand how increasing the maturity of customer service processes and supporting technologies could drive greater benefits, Nucleus Research analysts conducted in-depth To understand how increasing the maturity of customer service processes and supporting technologies could drive greater benefits, Nucleus Research analysts conducted in-depth interviews with 37 customers using Microsoft technology to support customer service and support efforts.  The customers ranged from small to large organizations that had been deployed for a range of 18 months to more than 10 years.  Nucleus found companies moved through three stages of maturity as they evolved their processes and their use of Parature’s functionality and capabilities.
This modeling tool is based on the data provided in Nucleus research report p19 – Assessing Customer Service Maturity – an in-depth look at Microsoft customers.  It generates a financial assessment of the possible benefits of moving to the next service maturity tage.