Salesforce ROI case study: City of Elgin

The City of Elgin, Illinois deployed Salesforce Service Cloud with Knowledge Base, Live Agent, and Chatter and Community Cloud to provide the city with a 311 system for non-emergency issues and requests. The city also leveraged the Salesforce AppExchange to have disparate departments operating on a single platform in order to support a contact-driven system. Some of the benefits achieved included manager and employee efficiency gains and overall improved community-wide communication.

ROI: 120%
Payback: 0.7 years
Average annual benefit: $553,981

Date: April 7, 2015 | ROI Case Studies: P39

GET ACCESS

Have a specific question? Query our research catalogue with the Nucleus AI Tool.

Learn more about Nucleus Research’s ROI case study approach here.

Gain the knowledge you need to effectively develop and deliver a financial business case at ROIUniversity.com.

RELATED RESEARCH

    First half 2018 market survey
    August 1, 2018 - Research S116

    Nucleus conducted a survey of 130 technology users in the human capital management (HCM), customer relationship management (CRM), enterprise resource management (ERP), supply chain management…

    Contrast Security Value Drivers
    August 1, 2018 - Research S121

    As Cyber Security concerns increase, the sales cycle for cyber security solutions is focused on the concerns of a potential attack, and the technology used…

    Microsoft Business Central Update
    August 1, 2018 - Research S122

    Microsoft recently announced the October ’18 release of Dynamics 365 Business Central. This release delivers the full functionality of the Dynamics NAV on-premise platform to…

    Anatomy of a decision: Alteryx Platform
    July 31, 2018 - Research S115

    In examining the experiences of Alteryx platform users, Nucleus determined that usability, analytics functionality, task scheduling and automation capability, and integration with common third-party data…

    Ceridian HCM value drivers
    July 31, 2018 - Research S117

    As human capital management (HCM) vendors and decision makers have accelerated their move to the cloud, there’s still confusion about what cloud should actually mean…

    NexJ ROI case study: Anonymous
    July 31, 2018 - ROI Case Studies S111

    A global financial services firm deployed NexJ to replace its aging Oracle Siebel applications, which were no longer effective tools for the sales team. Nucleus…