Achieving Intelligent Dynamic Service Maturity

Customer service software and customer relationship management (CRM) vendors are integrating intelligence into their service offerings, increasing service agent productivity by an average of 25 percent and boosting sales potential. Nucleus expects that customers who boost the brain power of their service departments with intelligent service offerings will outpace the competition, reaching a new degree of customer service maturity: intelligent dynamic maturity.

Date: November 3, 2016 | Research: Q202

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