40 percent of cloud users are not upgrading ECM

More than 60 percent of ECM on-premises and 40 percent of cloud/hybrid users are not using the most current version of the software. Upgrading by cloud users is not significantly higher than legacy/on-premises users as expected, given the difficulties associated with on-premises upgrades and one would expect that cloud clients would be more inclined to upgrade. Nucleus reviewed multiple case studies and interviewed end-users as we look at functionality and usability as key drivers of return on investment (ROI) to determine why customers are not taking advantage of vendor investments of software upgrades.

Date: February 13, 2018 | Research: S32

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