Assessing field service maturity

Edge customer relationship management (CRM) applications such as field service deliver 4.2 times the return on investment of core CRM – but Nucleus found that fewer than 10 percent of companies with field service operations have reached optimal maturity. Moving from manual-based processes to automation to differentiated field service delivers significant productivity gains and cost savings while increasing customer satisfaction.

Date: May 29, 2018 | Research: S88

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