The value of continuous education

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A lack of continuous education from software vendors has left many organizations unaware of what features they have access to. Release notes and data sheets are no longer enough, as they tend to be too technical and don’t offer users a hands-on learning experience. Subsequently, organizations ultimately decide that they don’t have the capacity, leading to a vicious cycle of low adoption and band-aided costs of consulting services and standalone tools. Nucleus identified three ways vendors can successfully inform and educate their customers on new releases to ensure that they maximize the return on their investment.

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