Why service providers choose Zoho

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Nucleus interviewed Zoho customers across a variety of services-focused industries to better understand why they chose the solution over other competitors in the CRM space. Users reported that they opted for a variety of Zoho One applications due to their ease of customization and ability to scale, along with Zoho’s analytics capabilities. Nucleus found that these features translate to benefits including a 38 percent decrease in costs tied to customizations, an 18 percent increase in client onboarding efficiency, and a 147 percent increase in average reporting volume. These benefits highlight Zoho’s competitive advantage for firms that require strong agility and ability to tailor their technology for their industry-specific use cases.

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