CSC Technology Value Matrix 2025

Have a specific question? Query our research catalogue with the Nucleus AI Tool.

As AI innovation continues at a rapid pace, Content Services and Collaboration (CSC) vendors are capitalizing on their ability to manage structured and unstructured data to drive value. Recent investments have paved the way for new and enhanced features, including content summarization, translation, natural language querying, and intelligent data processing. Some vendors have moved beyond these applications of AI to introduce context-aware agents, building on the foundation of existing process automation capabilities to amplify efficiency gains. Meanwhile, vendors have continued to enhance low-code and no-code workflow tools to enable broader automation across departments and industry-specific uses. Beyond AI, CSC providers continue to prioritize security, user experience, and solution extensibility, with expanded pre-built integrations, iPaaS offerings and partnerships, and UX refreshes across the market.

For a detailed description of the Value Matrix methodology: Understanding the Value Matrix

Gain the knowledge you need to effectively develop and deliver a financial business case at ROIUniversity.com.