ROI case study: SymphonyAI at HARMAN International

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HARMAN International achieved an ROI of 522 percent with a payback period of 2.2 months after implementing SymphonyAI’s Summit as its enterprise IT service management solution. This transformation delivered productivity gains across multiple IT operations, including improvement in incident resolution, leading to a 25 percent reduction in annual business loss time due to major IT incidents. By transitioning from third-party vendor dependency to an in-house ITSM (IT service management) platform, HARMAN International eliminated operational constraints, enhanced vendor management through consolidation, and improved cross-departmental visibility into IT operations. The implementation provided IT teams with centralized configuration management, enhanced incident response capabilities, and real-time asset reporting. Combined with integration across monitoring tools and standardized change management processes, these capabilities positioned HARMAN International to efficiently scale IT operations while accelerating incident resolution and enhancing operational control.

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