Why Vendor Services Deliver More Value Than External Consulting

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Across three years and more than 70 published ROI case studies, Nucleus found when organizations rely heavily on external consulting, average ROI is nearly cut in half and time-to-value more than doubles. In contrast, customers opting for vendor-provided professional services accelerated time-to-value by more than a third by reducing implementation costs by approximately 25 percent while achieving stronger adoption and ROI. This performance gap highlights the critical role of alignment between implementation teams and the software being deployed. As organizations seek to extract greater financial value from their technology investments, certain implementation decisions can make or break the business case. Rather than eliminating external help entirely, organizations should instead reevaluate who they trust to implement critical systems.

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