ROI case study: MongoDB at a global technology provider

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A global technology provider achieved a 250 percent ROI and a payback period of 4.8 months after developing and deploying multiple RAG models with MongoDB to better equip its support operations and commercial video networking product. By moving beyond manual FAQ curation and legacy keyword searches, the technology provider improved support case deflection rates by 40 percent, reduced administrative costs by 67 percent, and introduced caching optimizations that drove latency reductions and improved the product’s user experience. Now, MongoDB’s scalable architecture enables the technology provider to support its users with real-time, contextually relevant answers, ensuring reliability and optimized performance for users and enterprise customers as its business and product suite grows.

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