Martin's Point Health Care achieves 1,185% ROI with IBM Cognos Business Intelligence

Business intelligence competency center reduces reporting demands, improves productivity

 

BOSTON – November 10, 2009 – Nucleus Research analysts examined the deployment of IBM Cognos BI at Martin’s Point Health Care and found a 1,185% return on investment (ROI) with payback in one month.

Martin’s Point Health Care is a not-for-profit regional health care provider operating nine facilities in Maine and New Hampshire. The agency also administers the US Family Health Plan in northern New England and New York, as well as Medicare Advantage health plans and health management services in Maine.

Martin’s Point Health Care needed a more efficient way to make information available to its employees. The company did not have a unified approach to reporting and data publication, plus the updating of reports was labor intensive and costly. The approach to make custom reports for each end-user in support of operational and financial decisions prevented the company from benefiting from better analytics and data management. Martin’s Point Health Care decided to address this issue by realigning the informatics team and building a unified view of the agency’s data and interactive functionality built upon its existing IBM Cognos BI solutions. As a result they built a new Business Intelligence Competency Center (BICC).

The new BICC reduced the costs of report creation and improved the productivity of data users. In selectively fulfilling report requests, Martin’s Point Health Care has reduced report building by 20%. The company has further improved productivity by being able to spend far less time locating and manually analyzing information from various reports and databases.

“This deployment shows how a BICC can leverage existing software investments. The BICC initiated a cultural shift around reporting and persuaded people to better utilize existing end-user driven reporting and analysis tools. As a result, report request volumes decreased significantly and data users became more productive” said David O’Connell, senior analyst, Nucleus Research.

All Nucleus Research ROI case studies are independent assessments, evaluating the costs and benefits from the IT deployment. The case study is available at www.NucleusResearch.com

About Nucleus Research

Nucleus Research is a global provider of IT research and advisory services that provides CFOs, CIOs and their staffs with the real-world information they need to maximize business returns from their technology investments, including successfully executing their IT deployments and determining the business value of their initiatives. For more information, visit NucleusResearch.com.