Nucleus Research finds Salesforce.com challenged with functionality for enterprise-wide deployments

Customers Realize Significant ROI from Salesforce.com Implementations, but Many Looking Elsewhere for Greater Value Beyond Low Costs

Nucleus Research, the leading provider of Return on Investment (ROI)-focused research and advisory services for the global IT industry, today announced the results of an independent study on Salesforce.com CRM solutions. The study, published today and titled, “Investigating the ROI from Salesforce.com,” found that most companies had achieved a positive ROI from Salesforce.com by replacing a paper-based or individual contact management solution, and few had deployed to more than 500 users. The report is available at NucleusResearch.com and is available free of charge as part of Nucleus’s Tech Advisor service.