The Research

Our collection of independent and objective technology research is designed to help you make smarter, data-driven decisions.

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ROI Case Studies

An ROI case study is a thorough examination of the actual benefits a customer achieved from a technology deployment.

Value Matrix

The Nucleus Research Technology Value Matrix is concise assessment of the operational value a solution delivers.

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  • Value Matrix T165

    Talent Management Technology Value Matrix 2019

    The space for talent management is filled with leaders offering end-to-end solutions, as well as niche players looking to find a unique edge in the…

  • ROI Case Studies T160

    Salesforce ROI case study: Facility Management Company

    The company deployed Salesforce Field Service Lightning to unify and synchronize its scheduling on one platform and eliminate ad-hoc processes like scheduling appointments via email…

  • ROI Case Studies T159

    Salesforce ROI case study: Private Research University

    The university deployed Salesforce solutions including Lightning Communities, Sales Cloud, and Marketing Cloud to create a centralized interface for accessing university CRM projects, initiatives, profiles,…

  • Research T154

    Guidebook: Salesforce Philanthropy Cloud

    Organizations are increasingly challenged to show they are socially responsible – both to support their brand, sustain customer loyalty, and recruit and retain talent. Salesforce.org…

  • ROI Case Studies T157

    Unit4 ROI case study: LGSS

    LGSS, an entity formed by three UK Local Authorities operating in the public sector, deployed Unit4 Business World to replace its legacy Oracle and SAP…

  • Research T152

    Ceridian Updates Dayforce at INSIGHTS

    At Ceridian’s user conference, INSIGHTS, the company announced a number of new capabilities highlighting its investments in their Dayforce platform. This included Dayforce Wallet, Dayforce…

  • Research T156

    Automation & Security Highlight BoxWorks 2019

    The BoxWorks 2019 user conference introduced enhancements to Box Relay and the rollout of Box Shield, as well as upgrades and improvements to the solution’s…

  • Research T151

    On-Demand Pay for Retail

    As automation and other functionalities becomes table stakes, human capital management (HCM) vendors will need to find new ways to differentiate themselves from other players…

  • Research T153

    IFS highlights global expansion at World Conference 2019

    At World Conference 2019, IFS released various product updates and expansions, including an updated user interface and specialized enterprise resource planning (ERP) functionalities for the…

  • ROI Tools T163

    Kira Systems ROI Business Case Tool – Law

    When Nucleus Research analysts investigated deployments of Kira Systems they found organizations were able to reduce the cost of processing legal and audit documents by…

  • ROI Tools T164

    Kira Systems ROI Business Case Tool – Auditing

  • Research T149

    Nucleus Top Ten Predictions for 2020

    Nucleus’s top 10 predictions for 2020 look at rising and falling trends and expand on one of our topics from last year. We look at…

  • Research T147

    Guidebook – Deep learning on AWS

    To understand the state of deep learning adoption and usage today, as well as how it has changed since last year’s report (Nucleus Research s180…

  • Research, Value Matrix T150

    Analytics Technology Value Matrix 2019

    Analytics aren’t optional, regardless of company size. Collecting, storing, and analyzing data to make informed business decisions are mission-critical functions for any organization looking to…

  • ROI Case Studies T58

    GoodData ROI case study: Mercatus

    Mercatus chose GoodData to deliver analytics and data visualization capabilities to its cloud-based investment management platform. Customers wanted real-time visibility into individual asset performance and…

  • Research T143

    Zoho Campaigns drives value for customers

    Nucleus Research interviewed customers using Zoho Campaigns and observed that the product increased customer interaction with higher confirmation and email response rates, and improved productivity…

  • Research T112

    Guidebook – Salesforce Industry Solutions

    Salesforce Industry solutions extend the core Salesforce capabilities with additional industry-specific capabilities for verticals including financial services, health and life sciences, media and communication, philanthropy,…

  • Research T148

    Guidebook: Containers and Kubernetes on AWS

    As more organizations adopt a service-oriented development process, containerization has emerged as an increasingly popular method for making applications that are quicker to deploy and…

  • ROI Case Studies T142

    Microsoft Dynamics 365 Business Central ROI case study: Kelly Roofing

    Kelly Roofing deployed Microsoft Dynamics 365 Business Central to modernize its accounting and resource management capabilities. The company realized time and cost savings and has…

  • Research T144

    The harsh reality of blockchain

    In a world consumed by technological developments battling to be the next big thing, blockchain has caught on as a potential breakthrough in how organizations…

  • Research, Value Matrix T137

    Control Tower Technology Value Matrix 2019

    As customers are looking for greater visibility of their extended value chains, supply chain software vendors are answering the call, providing solutions that cut across…

  • Research T133

    Augmenting employee productivity: OSV’s digital assistants

    At its 2019 Roadshow, One Source Virtual (OSV) announced its new Robotic Processes as a Service (RPaaS) products: digital workers and task bots, meant to…

  • Research T141

    BlackLine drives customer experience at InTheBlack 2019

    At InTheBlack 2019, BlackLine renewed its focus on customer experience by putting a spotlight on innovative use cases and methods for developing existing deployments. The…

  • ROI Case Studies T136

    Salesforce Field Service Lightning ROI case study: POWERHOME Solar

    POWERHOME Solar deployed the Salesforce Field Service Lightning (FSL) mobile application for communication with agents in the field to supplant a legacy customer relations management…

  • Research T140

    The unified Oracle Cloud at OpenWorld

    At Oracle OpenWorld 2019, Oracle announced a number of new human capital management (HCM) features. The new offerings include updated integration features and strategy as…

  • Research T138

    Guidebook – PatientMatters SaaS solution

    PatientMatters is a Florida-based company focused on simplifying the financial side of healthcare, which can easily be the most confusing and stressful aspect of the…

  • ROI Case Studies T109

    BlackLine ROI case study: E-commerce Services Provider

    An e-commerce services provider implemented BlackLine as part of a larger financial software deployment to modernize its journal entry and account reconciliations processes. The company…

  • Research T125

    Millennial sales teams at Oracle leverage tech and lead with value

    Oracle identified how changing technology has made software buyers more educated and connected. Therefore, it is training its next generation of sales representatives to succeed…

  • Research T134

    A strategic analysis: Salesforce M&A

    Nucleus Research assessed recent Salesforce acquisitions to determine whether the M&A frenzy from the vendor is a comprehensive, long-term growth strategy, or a desperate response…

  • Research T126

    AI and automation in employee retention

    High turnover rates are costly for organizations, and retaining successful personnel is crucial for business success. The primary reasons employees leave their jobs are disengagement,…

  • ROI Case Studies T135

    BlackLine ROI case study: Quest Diagnostics

    Quest Diagnostics deployed BlackLine to streamline and modernize its accounting processes. The company realized time savings and increased productivity across all of its accounting teams…

  • Research T131

    Reflexis helps customers replicate successful managers

    At Reflexis Software’s Reflexions User Conference, the company announced a number of new modules highlighting its sustained focus on automation and machine-learning-driven solutions. As Reflexis…

  • Research T116

    Ultimate UltiPro automates HRIS for logistics company

    A logistics company deployed Ultimate UltiPro to modernize its HR practices by moving from a fully manual, paper-based process into a computerized, automated human resources…

  • Research T130

    Assessing CRM maturity

    Nucleus’ data show that moving from manual-based processes to a fully integrated customer relationship management (CRM) solution and progressively implementing analytics and machine learning delivers…

  • Research T122

    Assessing automation and AI in recruitment

    In the current tight labor market, the use of artificial intelligence and automation solutions in recruitment could provide a competitive edge for organizations that leverage…

  • ROI Case Studies T129

    SYSPRO ROI case study: BKB Ltd

    BKB Ltd deployed SYSPRO to modernize its accounting and data management capabilities as part of a larger initiative to overhaul its software and hardware infrastructures….

  • ROI Case Studies T128

    Salesforce ROI case study: Sequoia Financial Group

    Sequoia Financial Group deployed Salesforce Financial Services Cloud to modernize its customer relationship management (CRM) solution and help serve more clients at scale. Sequoia also…

  • ROI Case Studies T114

    BlackLine ROI case study: Franklin Templeton

    Franklin Templeton implemented BlackLine software as part of its effort to improve its monthly account reconciliation practices. The organization consolidated and standardized across its global…

  • ROI Case Studies T127

    Adaptive Insights ROI case study: McKinstry

    McKinstry deployed the Adaptive Insights Business Planning Cloud to update its planning and forecasting capabilities. The company realized time savings and was able to incorporate…

  • ROI Case Studies T115

    BlackLine ROI case study: Molson Coors

    Molson Coors deployed BlackLine as part of a larger initiative to internalize and update its accounting processes. Nucleus found that the company was able to…

  • Research T121

    Is Apple rotting?

    The iPhone11 is rumored to launch September 10th, and be faster than its counterpart with a more advanced camera and upgraded operating system. To understand…

  • Research T123

    Beyond Excel in supply chain planning

    As supply chain planners are being asked to build more agility into increasingly global and complex value chains, organizations are prioritizing speed rather than optimization….

  • ROI Case Studies T83

    PatientMatters ROI case study: Montefiore St. Luke’s Cornwall Hospital

    Montefiore St Luke’s Cornwall Hospital deployed PatientMatters to modernize its collections process for uninsured and underinsured patients. St Luke’s was able to lower its lost…

  • Research, Value Matrix T120

    HCM Technology Value Matrix 2019

    As more complex functionality has become standard among leading HCM vendors, they have looked to develop new capabilities to differentiate their offerings. All of this…

  • Research T105

    Guidebook – IBM QRadar on Cloud

    Companies are outsourcing cyber security infrastructure and expertise as budgetary pressures and talent acquisition limit the abilities of information technology (IT) departments to execute on…

  • Research T113

    Guidebook – Connecting finance and human resources in Oracle Cloud

    The cost and complexity of enterprise resource planning (ERP) and human capital management (HCM) pose two of the most serious challenges facing large companies today….

  • Research T107

    Vertica returns $4.07 for every dollar spent

    Nucleus Research analyzed the results of the return on investment (ROI) case studies from six deployments of Vertica to identify the value returned for each…

  • Research T118

    The state of Marketing Automation 2019

    Marketing automation can be a key factor in business success given its potential for improving productivity through time savings and increased efficiency. In this highly…

  • Research T117

    Guidebook – A business-driven IT roadmap with Rimini Street

    Enterprise IT leaders must manage both the complexity of their enterprise application footprint and demands for innovation and digital transformation. At the same time, they…

  • Research T104

    Guidebook – Acumatica Platform

    As the cloud enterprise resource planning (ERP) software market has matured, vendors must be responsive to the changing needs of their customers. As a result,…