The Research

Our collection of independent and objective technology research is designed to help you make smarter, data-driven decisions.

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ROI Case Studies

An ROI case study is a thorough examination of the actual benefits a customer achieved from a technology deployment.

Value Matrix

The Nucleus Research Technology Value Matrix is concise assessment of the operational value a solution delivers.

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  • ROI Case Studies S140

    Salesforce Financial Services Cloud ROI case study: Paducah Bank

    Paducah Bank deployed Salesforce Financial Services Cloud to standardize its sales process, centralize company information, and provide a unified view of the customer across all…

  • ROI Case Studies S114

    Salesforce Quip ROI case study: Financial Services

    An anonymous global financial services and insurance company deployed the Salesforce Quip tool to replace a legacy system and Microsoft Excel spreadsheets used to support…

  • ROI Case Studies S119

    BlackLine ROI case study: SiriusXM

    A long-time BlackLine customer, SiriusXM recently deployed BlackLine’s automated journals capabilities to improve the efficiency of its accounting department and ease the review processes associated…

  • Research S128

    Information Builders unveils WebFOCUS Infographics

    Information Builders announced an upgrade to its WebFOCUS business intelligence (BI) and analytics platform with WebFOCUS Infographics. With Infographics, users can create and automatically deliver…

  • Research S133

    Guidebook: Salesforce AppExchange

    The Salesforce AppExchange Partner Program provides AppExchange partners with the typical marketing and lead generation capabilities of traditional partner programs with the additional advantages of…

  • ROI Case Studies S113

    HighQ Benefit case study: Addleshaw Goddard LLC

    Addleshaw Goddard LLC (AG), an international corporate law firm, deployed HighQ’s collaborative cloud platform to improve productivity, security, and add value to its client services….

  • ROI Case Studies S130

    Salesforce ROI case study: Superior Pool Spa and Leisure

    Superior Pool Spa and Leisure, Ltd., deployed Salesforce Field Service Lightning (FSL) to address challenges with organization, communication, and efficiency associated with growing the business….

  • ROI Case Studies S118

    Blackbaud ROI case study: StarCare Specialty Health System

    StarCare Specialty Health System deployed Blackbaud Financial Edge NXT to refresh its accounting software, replacing an aged, unsupported legacy solution.  With Blackbaud, the organization’s fiscal…

  • Research S123

    Qlik acquires Podium Data

    Qlik acquired Podium Data to expand its core capabilities to include data management. It looks to move beyond standalone analytics, trying to develop into an…

  • Research S131

    Task and workforce combine at Reflexions

    The theme of Reflexions 2018 was “winning with NextGen Stores.” One of the major tests that many retailers noted to Nucleus, and a theme throughout…

  • Research S120

    SAP Benefit case study: Indus Motor Company

    Indus Motor Company deployed SAP S/4HANA to take advantage of the new capabilities offered in the solution. By upgrading, the company eliminated information siloes and…

  • ROI Case Studies S126

    Prophix ROI case study: Lochmueller Group

    Lochmueller Group deployed Prophix to improve the efficiency and accuracy of its financial budgeting.  By leveraging the flexibility of Prophix’s corporate performance management (CPM) solution,…

  • ROI Case Studies S124

    Salesforce ROI case study: VMWare

    VMWare Inc. (VMW) deployed Salesforce Pardot, Marketing Cloud, and Sales Cloud to facilitate a new business-to-business (B2B) marketing strategy for its cloud portfolio, and to…

  • Research, Value Matrix S127

    HCM Technology Value Matrix 2018

    With the rising cost and complexity of managing one of the four pillars of every organization – its people – human capital management (HCM) vendors…

  • Research S116

    First half 2018 market survey

    Nucleus conducted a survey of 130 technology users in the human capital management (HCM), customer relationship management (CRM), enterprise resource management (ERP), supply chain management…

  • Research S121

    Contrast Security Value Drivers

    As Cyber Security concerns increase, the sales cycle for cyber security solutions is focused on the concerns of a potential attack, and the technology used…

  • Research S122

    Microsoft Business Central Update

    Microsoft recently announced the October ’18 release of Dynamics 365 Business Central. This release delivers the full functionality of the Dynamics NAV on-premise platform to…

  • Research S115

    Anatomy of a decision: Alteryx Platform

    In examining the experiences of Alteryx platform users, Nucleus determined that usability, analytics functionality, task scheduling and automation capability, and integration with common third-party data…

  • Research S117

    Ceridian HCM value drivers

    As human capital management (HCM) vendors and decision makers have accelerated their move to the cloud, there’s still confusion about what cloud should actually mean…

  • ROI Case Studies S111

    NexJ ROI case study: Anonymous

    A global financial services firm deployed NexJ to replace its aging Oracle Siebel applications, which were no longer effective tools for the sales team. Nucleus…

  • ROI Case Studies S112

    Microsoft Dynamics 365 ROI case study: MacDonald-Miller Facility Solutions

    MacDonald-Miller Facility Solutions (MMFS) deployed an integrated solution of Microsoft Dynamics 365 with Azure IoT Hub to improve operational efficiency, centralize company information and processes,…

  • Research S110

    Accelerating careers with Salesforce Trailhead

    Salesforce Trailhead is an online learning platform where Salesforce developers, administrators, and users can learn Salesforce skills and earn certifications and badges. In a survey…

  • Research S109

    SYSPRO launches new UI as part of SYSPRO 8

    SYSPRO announced the availability of SYSPRO 8, the newest version of its enterprise resource planning (ERP) software. Nucleus found that SYSPRO’s continued investments in combining…

  • Research S98

    WorkBook offers agency management visibility and insight

    WorkBook demonstrates how purpose-built solutions deliver value to customers with better visibility and collaboration across departments. Designed for agencies, WorkBook offers project-based operations management that…

  • ROI Case Studies S74

    Bpm’online ROI case study: Hershey’s Ice Cream

    Hershey’s Ice Cream deployed Bpm’online to modernize its sales and account management practices and provide a consistent source of data for analysis and decision making….

  • Research S108

    Ramco Systems expands globally

    Ramco Systems, based in India, offers a suite of applications for much of the enterprise, including human capital management (HCM) and is expanding globally. In…

  • Research S106

    Salesforce Service Cloud gets smarter with Einstein

    On July 11, 2018 Salesforce announced new Einstein and Lightning capabilities for Service Cloud. Einstein Next Best Action leverages customer relationship management (CRM) data to…

  • Research S107

    JDA to buy Blue Yonder to extend AI

    JDA announced that it has reached an agreement to acquire Blue Yonder, a supply chain software vendor focused on applying artificial intelligence (AI) and machine…

  • Research, Value Matrix S100

    Marketing Technology Value Matrix 2018

    The holy grail of marketing automation is zero opt-outs. Technology vendors leading in this space are investing in integration across pillars and data silos, artificial…

  • Research S103

    Salesforce Connections update

    At Salesforce Connections, the company highlighted innovations focused on integration and artificial intelligence (AI), bringing together the pillars of sales, marketing, service, and commerce for…

  • Research S104

    Calculating the Value of Benefits Administration

    Benefits administration remains a growing area of activity for corporations. In examining this expanding market, Nucleus assessed its recent human capital management (HCM) case studies…

  • ROI Case Studies S102

    Saba ROI case study: Sunrise Senior Living

    Shortcomings with the existing learning technology at Sunrise Senior Living complicated and slowed program administration, community management, and new-hire onboarding. In search of a replacement,…

  • ROI Case Studies S105

    Adaptive Insights ROI case study: Creation Technologies

    Creation Technologies deployed Adaptive Insights to improve its financial reporting and forecasting. Moving from a legacy on-premise system has enabled Creation to increase the accuracy…

  • Research S101

    Cloud payback comes in less than 8 months

    Nucleus’s analyses of the return on investment (ROI) of modern cloud solutions replacing old, legacy systems in human capital management (HCM) show that payback on…

  • Research S99

    LLamasoft promotes platform at SummerCon

    At its recent conference, SummerCon 2018, LLamasoft highlighted its platform and how it is looking to extend its capabilities with customer-built applications. With the focus…

  • ROI Case Studies S84

    Oracle Cloud HCM ROI case study: Shawnee State

    Shawnee State University deployed Oracle HCM to modernize its human capital management (HCM) and provide a consistent source of data for analysis and decision making….

  • ROI Case Studies S96

    SilkRoad Onboarding ROI case study: Accenture

    To replace an outdated, primarily manual workflow for onboarding new hires, Accenture implemented and deployed SilkRoad Onboarding. Through automation, the organization eliminated faxing, scanning, printing,…

  • Research S97

    Anatomy of a decision: Salesforce Pardot

    How companies market and sell has evolved significantly in the past decade, as have their needs for digital marketing, from basic e-mail marketing to support…

  • ROI Case Studies S95

    GoodData ROI case study: ServiceChannel

    2018 ROI AWARD WINNER! ServiceChannel, a facilities management software company, deployed GoodData to retire an ineffective legacy program and provide customers with accessible and actionable…

  • Research S85

    Guidebook: Salesforce Field Service Lightning

    Salesforce Field Service Lightning enables companies to streamline, automate, and optimize their field service operations. Nucleus found that Field Service Lightning customers were able to…

  • Research S87

    Epicor focuses on users at Insights 2018

    At its recent conference, Insights 2018, Epicor announced multiple technology enhancements, new products, new partnerships, and a cloud-first focus. Since it was acquired by KKR…

  • Research S93

    Gusto benefits for small business

    Nucleus found that by using Gusto, a small business can save 2-3 hours per week on payroll. Additionally, Gusto helped smaller companies offer complete benefits…

  • S86

    Airware ROI case study: Luck Stone

    Luck Stone deployed Airware to modernize its aerial data gathering used for inventory and monitoring sub-contractors. Moving from manned aircraft to a company owned drone…

  • Research S92

    Host Analytics looks to empower budget owners

    At its recent conference, Perform 2018, Host Analytics announced plans to help finance departments engage with their customers and budget owners. With a focus on…

  • Research S91

    QAD highlights Channel Islands at Explore 2018

    At its recent conference, Explore 2018, QAD shed new light on its Channel Islands User Experience. With Industry 4.0 as a central theme to the…

  • Research S88

    Assessing field service maturity

    Edge customer relationship management (CRM) applications such as field service deliver 4.2 times the return on investment of core CRM – but Nucleus found that…

  • Research S89

    Anaplan evolves with Connected Planning

    At Anaplan Hub 2018, the company announced new user capabilities for its Connected Planning Platform, highlighting investments the company has been making in machine learning…

  • Research S90

    Apttus advances AI in the middle office

    At its recent conference, Apttus Accelerate, the company announced advances to its Max artificial intelligence (AI) as well as its new Omni Middle Office Platform…

  • ROI Case Studies S77

    GoodData ROI case study: Bypass

    Bypass embedded GoodData analytics onto its point-of-service (POS) platform to deliver back office management tools and real-time actionable insights to its customers. Nucleus found that…

  • Research S80

    IFS launches applications 10 at world conference

    At its recent conference, IFS World Conference 2018, IFS shed light on the latest generation of its applications, Applications 10. The vendor has placed its…