The Research

Our collection of independent and objective technology research is designed to help you make smarter, data-driven decisions.

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ROI Case Studies

An ROI case study is a thorough examination of the actual benefits a customer achieved from a technology deployment.

Value Matrix

The Nucleus Research Technology Value Matrix is concise assessment of the operational value a solution delivers.

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  • ROI Case Studies S24

    Ultimate Software ROI case study: Islands Restaurants

    Islands Restaurants deployed Ultimate Software to update and integrate its needs in human capital management (HCM) and deliver direct cost savings. Islands Restaurants was able…

  • Research S27

    Development in financial planning and accounting

    Customers and vendors are not entirely on the same page. Some vendors stick to their roots in either planning or accounting, and some vendors try…

  • Research S28

    M-Files 2018 Intelligent Metadata

    The M-Files 2018 release offers an open architecture platform that is repository-agnostic, allowing seamless connections to other business systems and content repositories without the need…

  • Research S29

    Talent management minus HR equals productivity

    Employers need to unlock the higher-quality productivity gains that technology for talent management has to offer. Nucleus advises they do so by taking the key…

  • ROI Case Studies S22

    IQMS ROI case study: KKSP Precision Machining

    KKSP Precision Machining deployed IQMS EnterpriseIQ to improve shop floor control and production scheduling capability. With multiple production facilities and complex inventory routing, KKSP has…

  • Research S25

    Laserfiche Empower conference 2018

    At its recent conference, Empower 2018, Laserfiche added to its Digital Transformation Model with announcements and updates designed to help users transform insights into actions….

  • Research S26

    The avoidable cost of going by the book in HCM

    Sometimes, compliance in human capital management (HCM) makes the observer yearn for the familiar storyline of a formulaic television cop show. Just like the rogue…

  • Research S23

    ACA uncertainty leads to halted development

    Until there is greater clarity regarding the outcome of the Affordable Care Act (ACA), vendors will hold off releasing new functionality and usability upgrades related…

  • Research S1

    Infor versus Kronos

    In workforce management (WFM), which vendor wins in head-to-head deals? Analyzing enterprise-size buyers’ decision-making in choosing between two vendor types, Nucleus found Infor, the vendor…

  • Research S16

    The state of the ECM market: 2018

    Enterprise Content Management (ECM) as we know it today will be unrecognizable in five years as ECM becomes integrated with or embedded in other business…

  • Research S17

    The state of the Analytics market: 2018

    Innovation in analytics is advancing at a rapid pace, and companies need to equip themselves with business intelligence (BI) to remain competitive — regardless of…

  • Research S18

    The state of the ERP market: 2018

    In 2017, vendors in the enterprise resource planning software market took strides to improve the value their solutions deliver with industry-specific capabilities. Nucleus predicts that…

  • Research S19

    The state of the SCM market: 2018

    In 2017, the supply chain management software market continued to shift, as vendors focused on increasing the reach of their platforms. Nucleus predicts that additional…

  • Research S20

    The state of the HCM market: 2018

    The market for technology in human capital management (HCM) continues to go through changes as new-guard vendors vie for market share against the old guard….

  • Research S21

    The state of the CRM market: 2018

    Technology innovations – both new and old – continue to transform the technical requirements for customers relationship management (CRM). The focus of 2017 on orchestration,…

  • Research S8

    SAP Business ByDesign delivers extensibility

    SAP Business ByDesign delivers flexibility that allows customers to tailor it to their needs, increasing back office productivity 75 percent on average. Although cloud-based, SAP…

  • Research S14

    The IQVIA approach to orchestration

    Orchestrated customer engagement (OCE) is IQVIA’s new approach that extends beyond customer relationship management (CRM) and multichannel marketing (MCM) to bring together all aspects of…

  • Research S12

    Acrolinx ups marketing content quality

    Much of the artificial intelligence (AI) buzz around marketing has focused on targeting leads and adapting journeys, while little attention has been focused on development…

  • ROI Case Studies S13

    Satuit Technologies ROI case study: CALCAP Advisors

    2018 ROI AWARD WINNER! CALCAP Advisors deployed Satuit to modernize and automate its investor management and communications processes and position itself for growth. Nucleus found…

  • Research S15

    Productivity and prejudice in talent management

    Nucleus’s analysis of technology deployments in human capital management (HCM) finds not all productivity gains are created equal. A great degree of prejudice affects the…

  • Research S6

    The value of a captive reseller

    WyldLynx is both an end-user and captive reseller of Micro Focus. Nucleus found that WyldLynx’s 10 years of experience as an end-user of Micro Focus…

  • Research S10

    Do Data Breaches Matter

    For the CFO, cybersecurity is about the financials—not the technology. For the CFO, it never makes sense to spend more money trying to secure an…

  • Research S9

    How dark cockpit drives value

    The dark cockpit design philosophy will be an essential part of next generation enterprise software to drive high usability. Usability is the most important factor…

  • Research S3

    How supply chain S&OP solutions drive value

    Supply chain management software vendors are delivering products that eliminate information silos and improve the results of sales and operations planning (S&OP) processes. Nucleus found…

  • Research S4

    Top five BI deployments of 2017

    Nucleus identified the top five business intelligence (BI) deployments from its 2017 analytics case studies. The selection includes a payment technology company that deployed Domo,…

  • Research S5

    Kinaxis delivers continual value

    Kinaxis delivers continual benefits to customers with its RapidResponse solution. Nucleus found that customers were realizing value from the visibility and the flexibility the software…

  • Research S7

    Value drivers of single model S&OP

    Modern sales and operations planning (S&OP) solutions deliver value by connecting planning with operations. Nucleus found that customers are able to better match production plans…

  • Research R206

    Guidebook: Tensorflow on AWS

    The machine learning (ML) and deep learning (DL) research space is an emerging field for data scientists seeking to apply ML and DL capabilities to…

  • Research R168

    The value of CPM 2.0

    Nucleus calculated that solutions that meet the definition of CPM 2.0 result in productivity increases of 8-10 percent. CPM 2.0 solutions contain embedded analytics, integrate…

  • Research R211

    SugarCRM update

    SugarCRM customers are taking advantage of the vendor’s investments in integration, mobile development tools, and embedded intelligence to drive greater productivity for users. Nucleus found…

  • Research R198

    Dreamforce 2017 update

    At Dreamforce 2017, Salesforce announced new services for its Customer Success Platform, a new strategic partnership with Google, and other incremental advances across its other…

  • Research R210

    Anatomy of a decision: Mautic

    Nucleus conducted interviews with current Mautic Open Marketing Cloud customers to understand why they chose the solution. Nucleus found that customers chose Mautic marketing automation…

  • Research R209

    BMC Guidebook: Control M

    Computing jobs are expected to run smoothly in the background all the time, but administrators know it is not that easy. BMC’s Control-M solution supports…

  • Research R208

    Cloud now delivers 3.2 times more ROI

    The benefit of the cloud versus on-premise solutions continues to grow. Nucleus found that in the past two years, the ROI of cloud deployments relative…

  • Research R207

    AWS launches Aurora Serverless

    At AWS re:Invent, Amazon announced the its new database service Aurora Serverless. Aurora Serverless is the expansion of AWS’s serverless offerings and will make it…

  • Research R202

    Major companies commit to AWS

    A number of major companies have committed to Amazon Web Service (AWS) for cloud services, demonstrating continued business acceptance of AWS as the dominant cloud…

  • Research R205

    Olono brings AI to sales force automation

    Olono complements sales force automation (SFA) by integrating external data sources to augment existing records and give sales people real-time prompts and recommendations. Bringing in…

  • Research R204

    Value drivers of ToolsGroup S&OP

    ToolsGroup sales and operations planning (S&OP) solution delivers value by connecting planning with operations. Nucleus found that ToolsGroup customers can leverage SO99+ platform’s single data…

  • ROI Case Studies R203

    WorkForce Software ROI case study: ATS Automated Tooling

    ATS Automation Tooling Systems deployed WorkForce Software to integrate and unify its time and attendance processes. The company was operating on an outdated solution that…

  • R201

    JDA moves towards predictive supply chain

    At its recent conference, FocusConnect 2017, JDA Software charted its path from a predictive to a preventative supply chain. With capabilities in planning and execution…

  • Research, Value Matrix R199

    Control Tower Technology Value Matrix 2017

    Automation and collaboration differentiate the leading control tower solutions in the 2017 edition of the Control Tower Value Matrix. Nucleus found that customers are extracting…

  • Research R197

    Salesforce partners to watch

    There were more than 400 Salesforce partners at the Dreamforce 2017 Customer Success Expo. These partners offer edge customer relationship management (CRM) capabilities, which Nucleus…

  • Research R200

    SilkRoad positions itself to evolve and thrive

    The market for pure talent management software solutions is growing ultra-competitive as vendors vie for potential customers whose options are greater than ever. Nucleus believes…

  • ROI Case Studies R195

    Vertica ROI case study: China PnR

    2018 ROI AWARD WINNER! China PnR moved to the Vertica Analytics Platform with great success when it reached the tipping point in its business growth….

  • ROI Case Studies R196

    Adaptive Insights benefit case study: Anonymous

    A professional services company deployed Adaptive Insights to improve consolidation and financial reporting, resulting in an 11 percent productivity gain. After evaluating top competitors Host…

  • Research R194

    Salesforce further improves AppExchange

    Salesforce’s new AppExchange, launched on October 24, now includes personalized recommendations, embedded Trailhead learning, search by industry, prebuilt Bolt templates, and third-party data integrations. Salesforce…

  • Research R193

    ADP races continental drift to cloud payroll

    ADP is wise to develop a cloud-based solution, finally, for payroll. The following pages, however, are for years in the future—when archeologists might unearth this…

  • Research R185

    Nucleus Top Ten Predictions for 2018

    Nucleus’s top 10 predictions for 2018 highlight the human and results side of existing and disruptive technology. The impact of technology on workers will significantly…

  • Research R191

    SAP adds facial recognition

    SAP announced on October 17 that SAP Leonardo will bring facial recognition to SAP Hybris Marketing Cloud. Nucleus expects the technology will improve the way…

  • Research R192

    Logi Analytics acquired by Marlin Equity

    Logi Analytics, an analytics vendor focusing on embedded products, has been acquired by Marlin Equity and looks to solidify embedding as a dominant analytics method….