BROWSE ALL RESEARCH
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Micro Focus after the spin-merger
Nucleus predicted the pattern of mergers and acquisitions in the ECM space, expecting more shrinkage in vendors. The Micro Focus–HPE spin-merger appears to have been…
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Talent Management Technology Value Matrix 2017
Year-over-year change in vendors’ placement within the Talent Management Technology Value Matrix is light. The biggest exception is Saba Software, which has catapulted into the…
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Paychex provides midmarket value
Human capital management (HCM) drives its value outward from payroll, the epicenter. To drive value for its customers’ midmarket solutions, the vendor need not offer…
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The best bang for your cybersecurity buck
Humans are the weakest link for cybersecurity. It does not matter how much money a company spends on its cybersecurity platform or how diligent a…
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Host Analytics ROI case study: Anonymous
A mid-sized software company switched from Adaptive Insights to Host Analytics corporate performance management solution, doubling their ROI. Usability issues were holding the company’s finance…
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Deltek unifies cloud for professional services
At its recent conference, Insight 2017, Deltek provided details about its new product devoted to professional services, Deltek for Professional Services. Touting a new, modern…
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Informatica data security hits its stride
Informatica’s Secure@Source is a data compliance and security solution that helps discover and manage critical enterprise data. Organizations can use Secure@Source to help meet compliance…
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Salesforce ROI case study: Rack Room
2018 ROI AWARD WINNER! Rack Room Shoes and Off Broadway Shoe Warehouse deployed Salesforce Marketing Cloud to expand, customize, and unify their marketing campaigns. The…
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CRM Technology Value Matrix 2H2017
With embedded intelligence, Internet of Things (IoT) frameworks, mobile advances, and investments in usability appearing in the latest releases from leading vendors, the customer relationship…
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Kinaxis takes practical approach to SC planning
At its recent conference, Kinexions 2017, Kinaxis demonstrated how it is helping its customers make fundamental shifts in how they plan and operate their supply…
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Defining a community
A user community is not just some administrator crawling through a support forum; it only provides value for customers if companies invest and make it…
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Configit ROI case study: Anonymous
One of the world’s largest capital equipment companies deployed Configit to streamline its product configuration processes. The company’s move from an aging application with performance…
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Analytics Technology Value Matrix 2017
Analytics and business intelligence (BI) are not new concepts in the market place, but the exponential growth of offerings, lower total cost of ownership (TCO),…
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Microsoft 2017 moving forward with BI
The Microsoft Ignite and Envision 2017 conference hosted 25,000+ attendees in Orlando with three consistent themes: Artificial Intelligence (AI) will be everywhere, the client comes…
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Oracle opens new worlds for CX
At OpenWorld on October 2, Oracle announced new updates to its Customer Experience (CX) Cloud Suite as well as new updates to its Adaptive Intelligent…
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Who leads the analytics market
While the analytics market is fragmented and many vendors are fighting for a customer base, one company succeeds most at getting on short lists and…
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SAP keeps customer data secure with Gigya
On September 24, SAP entered into an agreement to acquire Gigya, a Customer Identity and Access Management (CIAM) provider that will enable SAP Hybris users…
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The value of Velaro
Velaro offers a comprehensive customer engagement solution that can increase the value of core customer relationship management (CRM) by up to 4.2 times. In addition…
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HubSpot customer satisfaction
In a survey of 45 current HubSpot Marketing customers, Nucleus found that 40 percent expect to leave for a competing solution within the next two…
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Microsoft conference focuses on AI and MR
At its recent combined conferences, Ignite and Envision, Microsoft outlined how it seeks to deliver technology designed to enable digital transformation for its customers. Focused…
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Guidebook: Oracle Marketing Cloud
Retailers are increasingly challenged to grow revenues and engage customers while managing costs. Nucleus found that retailers moving to Oracle Marketing Cloud were able to…
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The reality of projecting ROI in HCM
In projecting the return on investment (ROI) that a deployment of technology for human capital management (HCM) will deliver, buyers should avoid undue caution. In…
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The value of the Deltek cloud
Deltek delivered in the cloud helps companies control IT costs and scale their businesses. After conducting a series of interviews, Nucleus found customers leverage the…
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Blockchain is not healthcare
Blockchain is great technology that has yet to prove its value outside of the financial space. Yet companies, desperate to get on the “next big…
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Acumatica announces 2017 Release 2
On September 12, Acumatica announced the latest release of its cloud enterprise resource planning (ERP) platform, and a new manufacturing edition. With significant growth in…
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Skillsoft ROI case study: General Motors
General Motors (GM) deployed Skillsoft to deliver a cost-effective training solution with improved employee access and to support its business objectives with an on-line solution…
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The logic behind a prefix in HCM
Several vendors of technology for human capital management (HCM) have the prefix “pay-” in their name. In many cases, these vendors’ origins are in technology…
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Infor Project Max update
What Infor is calling the new “personal enterprise” – also internally known as Project Max – fits the principles of Nucleus’s Dark Cockpit. Infor’s Project…
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Vertica ROI case study: AmeriPride
2018 ROI AWARD WINNER! AmeriPride deployed the Vertica Analytics Platform from Micro Focus as part of a total data system overhaul, resulting in huge productivity…
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HCM Technology Value Matrix 2017
Nucleus’s analysis shows that nearly 90 percent of the value in human capital management (HCM) resides at its epicenter. For vendors in this year’s HCM…
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ERP Technology Value Matrix 2017
The Enterprise Resource Planning (ERP) market continues to shift as cloud technology matures and vendors strive to deliver more industry-specific capabilities in their core products….
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Apttus extends the value of edge CRM
Apttus’ incentive compensation management (ICM) solution for enterprises, released August 22, extends the value of edge customer relationship management (CRM). Nucleus found that edge applications…
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A closer look at Genesys PureCloud
Genesys PureCloud is a cloud contact center solution. In examining the experiences of PureCloud customers, Nucleus found rapid time to deployment (typically two to three…
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IFS invests in field service and iot enablement
During 2017, IFS made strategic investments, acquiring companies to extend its field service and aviation management business arms. The vendor also invested in its Internet…
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A closer look at Qstream
Nucleus found that the Qstream sales enablement application provides triggered training driven by an assessment of individual sales people’s weaknesses. Qstream provides sales teams with…
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Where talent is most important
In terms of return on investment (ROI), it’s not in talent management. Nucleus’s analysis shows most of the traditional buckets of talent management deliver the…
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Ceridian Dayforce ROI case study: Rubios Coastal Grill
Rubio’s Coastal Grill deployed Ceridian Dayforce human capital management (HCM) application to streamline and automate HR processes with a single-source cloud application. The existing manual…
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GDPR and privacy security
The European Union General Data Protection Regulations (GDPR) will preplace the Data Protection Directive 95/46/EC on May 25, 2018. These new regulations will expand a…
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Evaluating LinkedIn vendor strategies
Social selling is becoming an important part of sales teams’ strategies to extend relationship selling. After a contested LinkedIn acquisition battle, Microsoft emerged the winner…
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Aptean community delivers continual value
Aptean delivers value from continual improvements, closely engaging with customers. Nucleus found that Aptean customers are able to work with the vendor to bring customizations…
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Salesforce advances ecosystem at TrailheaDX
At TrailheaDX, Salesforce’s second annual developer conference, more than 4000 attendees learned about new Einstein Platform Services, Trailhead learning paths, and Unified Platform Services to…
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Snowflake ROI case study: iovation
iovation deployed Snowflake’s cloud data warehouse to accelerate their product development, improve analytic query efficiency, and enhance understanding of company data. The company tried several…
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ECM Technology Value Matrix 2017
Enterprise content management (ECM) has experienced another disruptive year with multiple mergers, expansion of compliance for regulations regarding personal information privacy, and a distinct shift…
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Separating the walk from the talk with Workday
Of all the stars in technology for human capital management (HCM), Workday’s always seems to shine the brightest. Listen to the vendor, and it’s easy…
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OutSystems extends customer value
OutSystems provides a cost-effective path to creating and modernizing enterprise applications and services. The vendor’s platform enables customers to quickly develop applications that can wrap…
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Cybersecurity and AI
Cybersecurity faces a massive labor shortage in the coming decades. Various estimates put the number as high as 1.5 million cybersecurity jobs unfilled already. Artificial…
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The new Salesforce Service Cloud
On July 27, Salesforce announced the next generation of Service Cloud, built on the Salesforce Lightning component-based framework. Customer service agents will find productivity gains…
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The ROI of Machine Learning
While artificial intelligence (AI) is still in a vague infancy with unclear value as far as enterprise software is concerned, the combination of growing data…
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Cornerstone OnDemand expands its domain
Early last month, Cornerstone OnDemand (CSOD) held its annual conference for users, partners, and other stakeholders. Directions in roadmap announced this year rest on the…
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Flores and Associates ROI case study: Under Armour
To improve the administration of benefits plans and increase employee participation in them, Under Armour Inc. turned to third-party administrator (TPA) Flores & Associates, LLC….