BROWSE ALL RESEARCH
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Zoho launches SalesInbox
On July 27, Zoho released Zoho SalesInbox, announced a new platform, and updated its customer relationship management (CRM) solution. SalesInbox is an e-mail client integrated…
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bpmonline ROI case study: Namu Travel Group
Namu Travel deployed Bpm’online to retire a proprietary, in-house CRM application that limited business expansion due to inefficiencies and inaccuracies. Nucleus found that the integrated…
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Microsoft Dynamics CRM ROI case study: Quark Software
Quark Software Inc. deployed Microsoft Dynamics Customer Relationship Management (CRM) to deliver a unified, multi-channel, and knowledge-based platform to meet the growth of the company…
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ECS customers maintain messaging consistency
ECS Global’s Enterprise Communication Suite enables organizations with omnichannel communications to maintain consistency and reduce errors. Nucleus estimates that the industry-specific capabilities of Enterprise Communication…
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Acumatica ROI case study: Ergoresearch
Ergoresearch deployed Acumatica to replace multiple accounting systems and processes and establish a foundation for rapid growth. Nucleus found the project enabled the company to…
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Salesforce Community Cloud ROI case study: Stanley Healthcare
Stanley Healthcare deployed Salesforce Community Cloud and Service Cloud to provide customers with self-service support. Nucleus found that the project enabled Stanley to accelerate the…
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HCM technology vendors Microsoft could acquire
One of the few remaining holes Microsoft needs to fill in order to become a one-stop shop for technology covering the entire enterprise is human…
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Guidebook: Oracle Cloud for Finance
Oracle’s accounting and finance cloud solution delivers full visibility of an enterprise’s financial position, reducing the amount of time spent managing accounts and allowing more…
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Automation Anywhere ROI case study: Anonymous company
A global communications company deployed Automation Anywhere to free up network resources and improve customer service. Nucleus found that Automation Anywhere helped automate a process…
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The ServiceChannel Edge
“Edge” enterprise resource planning (ERP) application ServiceChannel automates commercial contracting, bringing more visibility into facility maintenance and service for commercial facilities. ServiceChannel enables facilities to…
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Anatomy of a Decision: Hubspot Marketing
Nucleus Research conducted in-depth interviews with current Hubspot Marketing customers to better understand what drives them to choose the solution. Nucleus found that Hubspot stood…
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Tableau still has its edge in a noisy market
As the analytics for business users market consolidates, Tableau responds with a new release that offers more advanced functionality and improved accessibility. Nucleus expects that,…
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How OpenText is fighting content bloat
Nucleus Research took a closer look at OpenText, the global enterprise content management (ECM) vendor, and at how it approaches the growing content bloat challenge…
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The evolution of embedded analytics
In the next 5 years, Nucleus expects that 90 percent of analytics solutions for business users will be embedded in other core applications. Not surprisingly,…
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Ceridian Dayforce ROI case study: Global Brass and Copper
To replace an older system for human capital management (HCM), Global Brass & Copper Holdings, Inc. (GBC) deployed Dayforce HCM. Nucleus found that Dayforce HCM…
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The rise of micro-marketing
“Micro-marketing” recognizes the need for two sets of marketing tools to serve the tactical and strategic needs of marketing. Currently, a single marketing solution is…
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One Network releases RTVN Version 16.0
One Network Enterprises released Real Time Value Network Version (RTVN) 16.0 with new features that help users recognize issues and reach a resolution with the…
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Oracle bolsters cloud play with NetSuite
On July 28, Oracle announced that it reached an agreement to purchase NetSuite for $9.3 billion. The deal gives Oracle bragging rights as the leading…
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Zendesk ROI case study: AdRoll
2017 ROI AWARD WINNER! AdRoll deployed Zendesk to unify 13 individually siloed support channels into a centralized contact platform for customer-facing support and account management….
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IBM Marketing Cloud ROI case study: Anonymous
A retail food company deployed IBM Marketing Cloud (formerly Silverpop) application to expand its e-mail and marketing efforts, and to drive greater online sales with…
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Ceridian shares its vision at INSIGHTS 2016
This month, Ceridian held its annual user conference, INSIGHTS 2016, updating attendees on new features found in Dayforce HCM and on refinements the vendor has…
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Infor lays out its vision at Inforum 2016
At its recent conference, Inforum 2016, Infor announced plans to help customers increase visibility into their operations from end-to-end and leverage analytics to generate business…
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Tying CRM to customer service
Nucleus estimates that over 70 percent of companies using customer relationship management (CRM) have not completely tied their system to customer service. Companies are missing…
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ioFABRIC Vicinity ROI business case tool
ioFABRIC Inc. is a software-defined storage company that increases business agility and enables the data-driven organization through better linkages between storage and the rest of…
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GT Nexus Inforum update
At the 2016 Inforum conference in July, Infor outlined its plans to build out the recently acquired GT Nexus solution, extending the functionality and usability…
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Entrust Datacard PKI ROI business case tool
For more than 20 years, Entrust Datacard has been a Public Key Infrastructure (PKI) powerhouse, trusted by the world’s most security-minded organizations to ensure confidentiality,…
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VAI S2K Enterprise ROI case study: Imperial Bag and Paper
Imperial Bag & Paper deployed VAI S2K Enterprise in order to accommodate the fusion of multiple acquisitions under one enterprise resource planning (ERP) package. Imperial…
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WorkForce Software Vision 2016 update
In late June, WorkForce Software held its annual user conference, Vision 2016, educating attendees on the recent acquisition of Workplace Systems and elaborating on WorkForce…
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Salesforce Lightning for Outlook
On June 28, Salesforce released its latest solution, Salesforce Lightning for Outlook. This cloud-native add-in integrates the capabilities of Salesforce’s customer relationship management (CRM) platform…
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Microsoft announces Dynamics 365
On July 6, Microsoft announced Dynamics 365, a new approach to business applications that brings together Dynamics CRM, AX, and Office 365 with a unified…
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Guidebook: Oracle ERP Cloud
In analyzing the experience of enterprise resource planning (ERP) customers, Nucleus found that the total cost of ownership of traditional on-premise ERP deployments was 2.1…
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IBM MobileFirst ROI case study: Bernhardt
Bernhardt Furniture deployed an IBM MobileFirst solution to create an electronic showroom application that eliminated paper-based presentations, provided real-time data for new product releases, and…
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Microsoft Dynamics CRM Online ROI case study: Luck Stone
Luck Stone turned to Microsoft Dynamics CRM Online to drive its transformation into a customer-inspired business. Nucleus found that the cloud-based solution equipped Luck Stone…
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Microsoft Dynamics CRM Online ROI case study: TW Metals
TW Metals deployed Microsoft Dynamics CRM Online to replace an aging Lotus Notes based application with a CRM platform which would boost sales effectiveness. Nucleus…
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Infor purchases Predictix for demand analytics
In buying Predictix, Infor gets a cloud-based solution for retail prescriptive and predictive analytics that the vendor needed in order to win the business of…
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Microsoft Dynamics CRM Online ROI case study: AvePoint
AvePoint deployed Microsoft Dynamics CRM Online to integrate its customer relationship management (CRM) solution with other elements of the Microsoft cloud technology stack. Nucleus found…
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Microsoft Dynamics CRM Online ROI case study: Network Contacts
Network Contacts deployed Microsoft Dynamics CRM Online to streamline its service delivery and save money for its clients. Nucleus found that Network Contacts was able…
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Microsoft Dynamics CRM ROI case study: Georgia State University
Georgia State University deployed Microsoft Dynamics CRM to deliver an organized and automated, omnichannel client access solution with a knowledgebase library, connecting current and former…
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SugarCRM SugarCon update
At SugarCON in June, SugarCRM announced further development capabilities that will accelerate time to value for customers hoping to achieve the goal of supporting cross-company…
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SalesForce delivers full spectrum of app building
As a result of its efforts to democratize building business apps, Nucleus estimates that Salesforce app development tools lower application payback period and decrease development…
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Hyland ROI case study: Wisconsin Physicians Service
Wisconsin Physicians Service Insurance Corporation (WPS), a not-for-profit health insurer, deployed Hyland OnBase to alleviate inefficiencies in processing Medicare-related contracts. Working with consultants from Naviant,…
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Anatomy of a decision: choosing Logility over ERP
Nucleus Research analyzed the experiences of a number of Logility customers to understand why they chose that vendor’s supply chain planning solution over those of…
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6 out of 10 customers wouldn’t buy SAP again
SAP’s new marketing tagline – run simple – is not only grammatically incorrect, it’s grossly inaccurate. Nucleus analyzed the experience of SAP customers and found…
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Ultimate Software UltiPro ROI case study: Nebraska Furniture Mart
Nebraska Furniture Mart deployed Ultimate Software’s UltiPro to replace an inefficient, legacy solution from ADP for human capital management (HCM). With UltiPro, the employer gained…
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Microsoft acquires LinkedIn
On June 13, Microsoft Corporation announced its acquisition of LinkedIn Corporation for $26.2 billion. This is Microsoft’s largest acquisition yet, and the largest in a…
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Interactive Intelligence ROI case study: EMS
2016 ROI AWARD WINNER! EMS Inc. deployed Interactive Intelligence Communications as a Service (CaaS) to replace an existing hosted platform and provide multichannel capabilities for…
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Skillsoft ROI case study: Vectren Corporation
Vectren Corporation, an energy holding company, was keen on being able to expand its use of Skillsoft. They were able to do so by replacing…
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IBM courts the elusive data scientist
While the analytics market has been a focus for heavy investment, the needs of the data scientist have largely been overlooked. Nucleus expects that IBM’s…
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Fast data is what counts for supply chains
Forget big data – when it comes to supply chains, it’s fast data that matters. In order to respond to changing events, supply chain operations…
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Microsoft announces Dynamics CRM Spring 2016 Wave
Microsoft recently announced Dynamics CRM Spring 2016 Wave with availability in the second quarter of 2016 for CRM Online customers. New guided navigation capabilities will…