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IBM Customer Analytics ROI case study: Anonymous
A retail food company deployed IBM Customer Analytics to modernize its Web infrastructure and gain better insights into customers’ experiences on its Web properties. Nucleus…
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Microsoft PowerApps empowers business users
Microsoft PowerApps delivers a simple and easy-to-use platform for developing no-code business applications. Furthering the democratization of the business app, PowerApps allows business users with…
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bpmonline releases version 7.8
On May 19, Bpm’online released version 7.8 of its Customer Relationship Management (CRM) platform. This version builds upon the capabilities and flexibility of process-driven CRM…
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Acumen Solutions ROI case study: government agency
A federal agency engaged Acumen Solutions to implement a correspondence management system built on the Salesforce platform that supported multiple channels for constituent and interagency…
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Edge CRM delivers 4.2 times more ROI
Companies are increasing their investment in “edge” customer relationship management (CRM) applications, with good reason – Nucleus data shows that they deliver 4.2 times the…
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Salesforce acquires Demandware
On June 1, Salesforce.com announced the acquisition of Demandware for $2.8 billion – Salesforce’s largest acquisition yet. This gives Salesforce an e-commerce platform to better…
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Zendesk ROI case study: Trustpilot
2016 ROI AWARD WINNER! Trustpilot deployed Zendesk to establish an international support desk that was scalable, could accommodate multiple languages, and could support the continued…
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Content bloat drains productivity by 8 percent
Nucleus Research found that, on average, 24.7 percent of stored content is irrelevant to enterprise content management (ECM) application users. With irrelevant content stymieing productivity…
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Cloud ERP gets 43 percent faster payback
Cloud enterprise resource planning (ERP) customers experience 43 percent faster payback than on-premise ones. In analyzing the data, Nucleus found that cloud customers are getting…
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Manhattan Associates benefit case study: Pet Supplies Plus
Pet Supplies Plus deployed Manhattan Associates’ Open Systems Inventory Optimization application to support inventory planning and replenishment for its growing store network. Nucleus found that…
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GoodData ROI case study: MediGain
2016 ROI AWARD WINNER! MediGain deployed GoodData’s business intelligence (BI) software to increase analysis efficiency as the company is experiencing rapid growth through a series…
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Guidebook: Microsoft SharePoint
Nucleus Research found that Microsoft SharePoint customers were able to reduce daily search times by 23 percent. Despite investments made in the enterprise content management…
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WFM Technology Value Matrix 2016
Consolidation of tier-one players in workforce management (WFM) is intensifying, and Nucleus expects only three players or so to survive long-term. The Value Matrix this…
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Slack takes on the enterprise
Nucleus Research found that users adopting Slack to integrate or replace enterprise content management (ECM) and business process management (BPM) tools, will likely experience a…
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Manhattan releases version 2016.0 for IO
Manhattan Associates’ continued focus on omnichannel has driven enhancements in its 2016.0 releases of Open Systems and IBMi inventory solutions, including the development of one…
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Skillsoft ROI case study: Mercy Technology Services
2016 ROI AWARD WINNER! Mercy Technology Services (MTS), the IT arm of a Midwest Catholic health care system, was contending with an underutilized and underequipped…
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Standalone talent management is dying
This month, during its annual user conference, Cornerstone OnDemand (CSOD) shared several technological developments. This research note focuses on two: new capabilities in Cornerstone Edge,…
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Adaptive Insights moves in the right direction
Nucleus expects Adaptive Insights will move from being a Facilitator in the 2016 Matrix to being a Leader in the 2017 Matrix. Being a cloud…
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VAI S2K ROI case study: Black River Produce
Black River Produce deployed VAI S2K Enterprise for Food with a voice warehouse picking system to transform the business model from a manual system, replace…
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Boosting productivity in benefits administration
Archaic technology slows employers as they enroll their workforce in benefits and carry out related administration, Nucleus has found. The worst circumstances saddle staff with…
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Host Analytics customers become more proactive
As EPM users move toward playing more strategic roles in organizations, Host Analytics leverages the cloud to help support their growing needs for flexibility. Nucleus…
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IBM delivers $15.82 for every dollar spent
In analyzing the results from IBM projects impacting marketing, sales and merchandising, and analytics, Nucleus found that for every dollar spent, companies realized an average…
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IBM Marketing Cloud ROI case study: Supply.com
2016 ROI AWARD WINNER! Supply.com deployed IBM Marketing Cloud (formerly Silverpop) to enhance its digital marketing efforts. Nucleus found that the project allowed Supply.com to…
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SCD Technology Value Matrix 2016
Nucleus evaluated the usability and functionality of the leading supply chain design (SCD) solutions in the market. The market for network optimization and simulation continues…
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Oracle buys Opower and its data
Oracle announced it has reached an agreement to purchase Opower for $532 million. The acquisition adds to Oracle’s product portfolio directed at utility clients and…
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JDA expands its sphere in WFM with Stratus
By launching JDA Stratus, the JDA Software Group Inc. removes key barriers that might otherwise dissuade users from moving to the vendor’s cloud. JDA Stratus…
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JDA enhances software for an omnichannel world
The JDA Software Group Inc. has released 2016.1, the latest version of its software. It offers new functionality for companies to compete in a volatile…
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The cloud multiples analytics ROI by 2.3
Customers deploying analytics solutions in the cloud experience 2.3 times more ROI than those that are deploying on-premise. In analyzing case study data, Nucleus found…
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Four out of ten do not know supply chain ROI
Companies continue to struggle with justifying payback on supply chain software deployments. A recent survey of supply chain executives by Nucleus Research found that the…
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Accelerating the text mining process
Copyright Clearance Center (CCC) improves text mining for life science researchers by accelerating the speed of access to articles by 4-8 weeks, while also increasing…
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Cloud delivers 2.1 times more ROI
The cloud ROI multiplier – the relative return on investment (ROI) delivered by cloud applications versus on-premise ones – is on the rise. In a…
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Systems integration vexes 1 in 4 supply chains
System integration remains the number one challenge facing supply chain executives when implementing supply chain software despite vendor middleware and integrated platforms. A recent survey…
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Anatomy of a decision: M-Files
In order to assess the reasons why customers chose the M-Files enterprise content management (ECM) solution, Nucleus Research analyzed M-Files customer experiences. Nucleus found customers…
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OpenText and the age of information
With Release 16, enterprise information management (EIM) vendor OpenText doubles down on cloud enhancements, analytics, and upgraded collaboration tools to attract both customers of fragmented…
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IBM Commerce ROI case study: Beijer Byggmaterial AB
2016 ROI AWARD WINNER! Beijer Byggmaterial AB deployed IBM WebSphere Commerce to create its e-commerce presence, with an interactive Web site to support online sales…
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Boosting productivity in talent acquisition
Between talent acquisition and abutting activities such as onboarding, recruiters are often beset by productivity-sapping workflow. These are administratively burdensome, distractive tasks that pull talent…
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Ceridian adds strategic onboarding to Dayforce
Ceridian continues to fortify and expand the Dayforce HCM suite, and chief among the latest additions is onboarding, a component of the vendor’s foray into…
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65 percent of supply chain execs use analytics
Six out of ten supply chain managers are turning to analytics to gain insights into their operations. A recent survey by Nucleus Research found that…
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Guidebook: Imprivata PatientSecure
Imprivata PatientSecure delivers biometric patient identification in order to improve the safety of patients while preventing fraud. Nucleus found that the solution provides hospitals with…
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CRM Technology Value Matrix 1H2016
The hotly-contested customer relationship management (CRM) market continues to be a moving target, with most leaders announcing significant product releases since the last Matrix. Service,…
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IBM acquires Bluewolf
IBM is expanding its digital agency footprint with the acquisition of Bluewolf, a Salesforce.com consulting and implementation partner. The move gives IBM a deeper bench…
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Manhattan tools for smarter omnichannel
Although omnichannel retailers can leverage Manhattan Associates’ distributed order management (DOM) system to pick online orders from the distribution center, they should use it in…
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Ultimate Software UltiPro ROI case study: Greenspoon Marder
Greenspoon Marder deployed Ultimate Software’s UltiPro to replace a severely limited solution solely for payroll that combined outsourcing and Microsoft Access–based functionality. With UltiPro, Greenspoon…
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UltiPro translates employee engagement
Vendors of technology for human capital management (HCM) tend to give short shrift to the idea that improvements in employee engagement need to influence the…
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Adopting the cloud in financial services
As the financial services industry strives to meet the demands of a technology-savvy clientele, they need to be able to access and leverage their growing…
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Trigger based learning takes hold
Learning happens in the moment, at trigger points that technology is fast-evolving to detect and understand. When technology for human capital management (HCM) meets employees…
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Salesforce Desk 360
Salesforce’s release of Desk 360 drives greater productivity and visibility for small and medium-sized businesses (SMBs). In looking at the release, Nucleus found that in-application…
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Box has security edge over competitors
In analyzing Box’s content solution, Nucleus found that the vendor scored points over enterprise file sync and share (EFFS) market competitors such as Dropbox, particularly…
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CPM Technology Value Matrix 2016
The corporate performance management (CPM) space is a relatively mature market; therefore, higher usability and lower cost of ownership for solutions are becoming increasingly important….
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Microsoft Dynamics AX advances cloud ERP
Microsoft announced the latest Dynamics AX release, which further leverages the flexibility of the cloud to reduce IT costs, increase productivity, and speed time to…