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Salesforce ROI case study: Activision
Activision integrated Salesforce Social Studio (formerly Radian6) with its Service Cloud deployment to modernize its service and support offering by introducing a new category of…
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Technology Value Matrix 2015: CPM
Nucleus evaluated the usability and functionality of the most influential corporate performance management (CPM) solutions in the market. The space continues to see change as…
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ToolsGroup debuts Instant Replay
On May 11, 2015 ToolsGroup announced the release of a new supply chain simulation tool, “Instant Replay.” That tool allows supply chain planners to review…
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Big companies should follow small companies into the supply chain cloud
Although large companies are the biggest buyers of supply chain software, they are the most dissatisfied with the results. A study by Nucleus Research found…
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Alliance of SAP and IBM Reflects General HCM Industry Trends
The announcement of IBM and SAP conjoining elements of their software-as-a-service (SaaS)–delivered offerings in human capital management (HCM) marks another instance showing the flexibility of…
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NetSuite and Microsoft team up
At SuiteWorld this week, NetSuite and Microsoft announced an extensive partnership to integrate their solutions and deliver NetSuite on the Microsoft Azure platform. The first…
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Lack of resources and ROI hinder more use of analytics in supply chain
Although business intelligence (BI) software has been touted as a way for supply chain chiefs to gain sharper insights into their operations and transform their…
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Exploring the benefits of the SAP Mobile Platform
Providing enterprise users with mobile access to enterprise resource planning (ERP) data and processes can drive greater productivity, reduce errors and omissions, and streamline workflows….
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Cloud supply chain software boosts payback
Although only a third of companies have deployed any type of cloud-based solutions for supply chain software, those that do get a quicker payback than…
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Vertical solutions drive greater value in analytics
In looking at industry-specific trends in analytics, Nucleus found vertical capabilities could typically reduce initial consulting costs by 65 percent while accelerating the time to…
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Technology Value Matrix 2015: WFM
The challenges of integration continue to bear directly on the usability of technology from vendors in the Workforce Management (WFM) Value Matrix. With the Affordable…
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Guidebook: CyberArk Privileged Account Security Solution
Managing security efficiently is an increasing concern for IT departments that must mitigate risk while balancing control against the demands for access and productivity of…
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Half of companies get the desired ROI on supply chain software
Although businesses spend huge sums on supply chain planning and execution software, only half of them receive the expected payback from the investment. A recent…
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Adaptive stands out in a growing market
At its user conference in San Jose this week, Adaptive released a series of announcements surrounding investments in both usability and functionality. The company continues…
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Technology Value Matrix First Half 2015: Analytics
Users have become more demanding of analytics vendors, and desire accelerated access to insights with improved context. Some of these users desire operational insights, while…
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ToolsGroup benefit case study: Boise Paper
Boise Paper deployed ToolsGroup software for inventory optimization (IO) in order to fine tune its stock holdings of paper and forest products and to gain…
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Demand driven supply chains spread beyond CPG
The practice of demand-driven supply chains is growing as evidenced by more companies using demand signals to drive inventory optimization (IO) and replenishment. Only a…
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Technology Value Matrix 2015: HCM
In the six months that have passed since our publishing of the previous Matrix for human capital management (HCM), most vendors that were in the…
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Attunity ROI business case tool
Attunity is a leading provider of information availability software solutions that enable access, sharing, and distribution of data across heterogeneous enterprise platforms, organizations, and the…
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Rimini Street leading the third-party support market
In late January, Rimini Street announced fiscal year 2014 results that included a 42 percent increase in annual net revenues and annualized subscription revenues of…
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Technology Value Matrix First Half 2015: ERP
The last six months saw major new product announcements and user interface (UI) redesign investments by some of the largest vendors as well as significant…
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Salesforce ROI case study: City of Elgin
The City of Elgin, Illinois deployed Salesforce Service Cloud with Knowledge Base, Live Agent, and Chatter and Community Cloud to provide the city with a…
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Microsoft unveils expanding vision for Dynamics customers at Convergence
Microsoft announced new product developments and roadmap details at Convergence, its Dynamics-focused user conference in Atlanta in March, including advances in its customer relationship management…
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GAINSystems ROI case study: QubicaAMF
QubicaAMF Worldwide deployed software from GAINSystems to optimize its inventory holdings to support and grow its business. Nucleus found that the inventory optimization application from…
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LogicTools benefit case study: Sears
Sears Holdings Corp. deployed two LogicTools supply chain applications – LogicNetPlus (LNP) and Transportation Analyst (TA) – to make informed decisions in streamlining the distribution…
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LLamasoft acquires LogicTools from IBM
On April 1, 2015 LLamasoft announced that it had acquired IBM’s LogicTools Supply Chain Applications Business Unit. The acquisition strengthens LLamasoft’s domination in the supply…
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Maximizing inventory optimization tools
Although most companies purchase inventory optimization (IO) software with the intent of cutting excess stock, they often don’t realize the full power inherent in these…
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New Partnerships Add New Hues to Competitive Landscape in HCM
The market space for human capital management (HCM) recently saw announcements of two partnerships, each involving top-tier cloud vendors. One of these announcements signals an…
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Information Builders for healthcare
Healthcare providers are confronting increased regulatory pressure to improve customer outcomes and reduce costs. Information Builders Omni-Patient is a vertical solution that allows healthcare organizations…
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Anatomy of a decision: 3 reasons for selecting ToolsGroup
ToolsGroup has emerged as a leader among vendors providing inventory optimization (IO) software. Nucleus spoke to a number of ToolsGroup customers to understand why they…
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Fortifying its position: Ceridian expands from the epicenter of HCM
Since acquiring Dayforce, Ceridian has methodically cultivated breadth, functionality, and usability in the company’s technology for human capital management (HCM). Ceridian’s team assiduously deployed improvements…
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Supply chain design tools: Enabling omnichannel success
As retailers struggle to compete against e-commerce leader Amazon, they need to take greater advantage of the power of supply chain design software. These tools…
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PTC Windchill ROI case study: STRATTEC
STRATTEC Security Corporation deployed PTC Windchill to replace its existing product lifecycle management (PLM) solution and improve product design tracking and collaboration. Nucleus found that…
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Anatomy of a decision: 3 reasons for selecting LLamasoft
LLamasoft continues to dominate the supply chain design marketplace, taking customers away from its competitors. Nucleus took a close look at LLamasoft’s customer wins to…
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Oracle benefit case study: Anonymous manufacturer
A global manufacturer deployed Oracle Inventory Optimization to reduce stock held at multiple worldwide locations and to impose discipline on inventory management practices in its…
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Hadoop best practices: Single versus multiple instances
Customers in business intelligence and analytics are turning to data management platforms to handle expanding data sets, preventing bottlenecks in accessibility while maintaining high standards…
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JDA releases Agile Control Tower
On March 5, 2015 JDA Software Group Inc. announced that the newest release of JDA Enterprise Supply Planning suite features an Agile Control Tower. This…
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Verticalization win for Vlocity
Salesforce partner Vlocity’s announcement of a customer win for its communications solution is the harbinger of further investment in vertical cloud customer relationship management (CRM)…
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Tibco releases Spotfire 7
On March 3, Tibco announced the newest iteration of its BI platform with Spotfire 7. With the new release, Tibco updates Spotfire’s user interface (UI),…
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Technology Value Matrix First Half 2015: CRM
Customer relationship management (CRM) vendors continue to invest in expanding functionality across the three core pillars of CRM – sales force automation, marketing automation, and…
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Desk.com goes global
On February 24, Salesforce Desk.com announced upgrades to global capabilities. Nucleus found that by leveraging automated language capabilities, Desk.com provide small to medium-sized businesses (SMBs)…
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EMC launches Data Lake Foundation
On February 19, EMC announced the launch of its Data Lake Foundation. EMC has announced the release of new hardware and software integrations that promise…
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WFM Vendors and Compliance with the Affordable Care Act
Employers’ responsibilities in complying with the Affordable Care Act (ACA) extend beyond what any vendor of solutions for workforce management (WFM) can do. Even so,…
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Hitachi embraces Hadoop and the cloud
February has been an active month for Hitachi Data Systems as it has sought to build out its cloud and Hadoop offerings. Hitachi announced a…
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FinancialForce com releases rebate management capability
On February 18, 2015 FinancialForce.com announced the release of Rebate Revenue Management, part of its supply chain management (SCM) offering. Automating rebate revenue management enables…
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Microsoft Parature service maturity benefit assessment tool
To understand how increasing the maturity of customer service processes and supporting technologies could drive greater benefits, Nucleus Research analysts conducted in-depth To understand how…
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Anatomy of a decision: Infinisource iSolved Network
In the payroll services market, regional actors are being pressured by changing legal regulations and customer expectations for more robust services. The Infinisource iSolved Network…
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A closer look at ThinkTime
In retail and industries similar to it, a hodgepodge of tasks essential to the job, but time-consuming and distracting, can kill productivity and pull managers…
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Assessing customer service maturity: An in-depth look at Microsoft customers
Organizations are increasingly challenged to deliver higher quality, more consistent levels of customer service. In its analysis of customers using Microsoft solutions such as Parature…