The Research

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ROI Case Studies

An ROI case study is a thorough examination of the actual benefits a customer achieved from a technology deployment.

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The Nucleus Research Technology Value Matrix is concise assessment of the operational value a solution delivers.

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  • IBM announces Watson Engagement Advisor

    IBM announced Watson Engagement Advisor, an application of IBM’s Watson cognitive computing, to help companies improve customer…

  • Salesforce.com ROI Case Study: HD Supply

    2013 ROI AWARD WINNER! HD Supply Facilities Maintenance deployed the Salesforce.com Sales Cloud to support its growing…

  • IBM MessageSight enhances M2M messaging

    To fully empower mobility and machine to machine (M2M) capabilities, companies must process messages from remote devices…

  • Technology Value Matrix First Half 2013: Data Management

    To make data ubiquitous, contextual, and available to employees, companies must have the proper tools and strategy…

  • Technology Value Matrix First Half 2013: CRM

    Competition in the CRM market continues to heat up, as customers seek to upgrade or consolidate existing…

  • IBM ROI Case Study: Compass for Success

    Nucleus Research examined the use of IBM Business Analytics to support analytical needs for school boards in…

  • The value of data quality with Salesforce Data.com

    Data quality continues to be one of the greatest challenges for successful CRM efforts. In looking at…

  • Pentaho ROI Case Study: Strato AG

    2013 ROI AWARD WINNER! Nucleus Research examined the use of Pentaho Business Intelligence at STRATO to support…

  • Intacct ROI Case Study: Renal Ventures

    Renal Ventures selected Intacct to streamline its financial processes and improve business reporting across its network of…

  • Epicor ROI Case Study: Cornells Hardware

    2013 ROI AWARD WINNER! Cornell’s True Value Hardware deployed Epicor’s Pricing Planner and Inventory Planner to better…

  • Intacct ROI Case Study: Canto

    To sustain its growth, Canto needed to consolidate its financial data, integrate its financial applications with its…

  • Six reasons why manufacturers should consider cloud ERP

    To justify cloud ERP solutions in manufacturing organizations, champions are increasingly asked to prove tangible business value….

  • Salesforce.com delivers Social.com

    Salesforce.com announced Social.com, a social advertising application that integrates technology from Buddy Media and Radian6 with Salesforce…

  • IQMS ROI Case Study: Mar-Bal

    Mar-Bal deployed EnterpriseIQ from IQMS to automate its business processes, help its accountant’s process more transactions, create…

  • Assessing Cisco’s industrial smart solution

    Cisco announced the release of their Industrial Smart Solution, which is positioned to help its customers lower…

  • Infor Sky Vault will transform Big Data to little data

    Infor announced plans to offer Infor Sky Vault in the second half of 2013, which combines Infor…

  • Understanding the Hard ROI of BYOD

    The hard ROI of BYOD (Bring Your Own Device) is being confused by feel-good claims around productivity…

  • Salesforce.com Benefit Case Study: Plantronics

    Plantronics implemented the Salesforce.com Service Cloud to standardize all its CRM activities including e-mail, chat, and self-service…

  • It’s about little data, not big data

    Big Data is overrated. Although the aggregation of large and unstructured data sources is a legitimate challenge…

  • The benefits of energy management

    As more manufacturers consider the benefits of energy management, champions are increasingly asked to prove tangible business…

  • Top Five Trends in Sustainability for 2013

    Nucleus identified the top five trends in sustainability that are shaping technology investment in 2013, including continued…

  • PeopleMatter Announces Agreement to Acquire PeopleClues

    PeopleMatter recently acquired PeopleClues, a global provider of employment assessments. With this acquisition PeopleMatter will continue to…

  • IBM ROI Case Study: Santam Insurance

    Nucleus Research examined the use of IBM SPSS at Santam Insurance to measure the benefits of predictive…

  • Epicor Renews Energy Management Solution

    Epicor announced the rebranding of its energy management solution, Epicor Carbon Connect, to Epicor Energy Management Solution….

  • Five reasons to move your contact center to the cloud

    As companies rethink their customer service strategies, many are considering on-premise versus contact center solutions versus cloud….

  • Oracle acquires Tekelec

    Oracle acquired Tekelec to strengthen its differentiated offering for communications service providers (CSPs) and improve its capabilities…

  • IBM Smarter Commerce delivers $12.05 for every dollar spent

    Nucleus analyzed the data from 21 IBM Smarter Commerce ROI case studies and found that for every…

  • What TIBCO should do with its Maporama acquisition

    TIBCO acquired Maporama, a cloud-based geospatial vendor. Geospatial technologies are a key differentiator for enterprise applications and…

  • The four things missing from Microsoft Convergence

    Microsoft’s Convergence announcements included cloud and device advances for Dynamics AX, advances in marketing automation and social…

  • Maximizing the value of BIRT and ActuateOne

    Nucleus analysts found customers used BIRT and ActuateOne to achieve benefits in two broad categories: increased employee…

  • Ultimate Software globalizes HCM at Connections 2013

    At its user conference, Connections 2013, Ultimate Software announced a strong focus on localization, an expanded human…

  • Is EMC Greenplum the real Hadoop company

    EMC Greenplum announced a new Hadoop distribution, Pivotal HQ, and a relational database using Greenplum Database technology…

  • Alteryx consumerizes analytics at INSPIRE 2013

    At Inspire 2013, Alteryx focused on joining the traditional left brain skills associated with analytics with the…

  • Scribe announces new version of Scribe Online platform

    Scribe announced a new version of its Scribe Online integration platform designed to help software developers and…

  • BMC ROI Case Study: Duke Energy

    Duke Energy deployed BMC FootPrints to manage all its network assets and systems that run and support…

  • Infor announces agreement to acquire CERTPOINT Systems

    Infor announced that it has reached an agreement to acquire CERTPOINT Systems, a leading provider of learning…

  • Guidebook: Aspect

    Customer service is growing in importance as a differentiator, challenging companies to integrate multiple channels while making…

  • The state of the ERP market in 2013

    Nucleus Research analyzed how companies use enterprise resource planning (ERP) to improve their operations and how vendors…

  • Microsoft announces new Office 365 offerings

    Microsoft announced updates to its Office 365 cloud services, including enhanced social capabilities with SharePoint and Yammer….

  • UNIT4’s return on integration

    UNIT4’s Business Living IN Change (BLINC) initiative provides a business software framework that makes it easier for…

  • A closer look at VoltDelta

    VoltDelta may be the largest virtual contact center vendor that no one knows, but most consumers have…

  • Guidebook: Best practices for integrating your contact center with Salesforce.com

    Genesys Connect is a native Salesforce.com application that integrates contact center capabilities with the Salesforce Service Cloud….

  • Microsoft catches up with iPad support for Dynamics CRM

    Microsoft announced its long-awaited iPad support for Dynamics CRM, as well as new Yammer capabilities, which is…

  • IBM launches new Smarter Analytics Signature Solution: Predictive Asset Optimization

    IBM announced the release of its Smarter Analytics Signature Solution – Predictive Asset Optimization solution, which is…

  • Salesforce.com ROI Case Study: Enterasys

    Enterasys used Salesforce.com and the Force.com platform to build a global service management application to track products…

  • Oracle introduces new releases of its PLM solutions

    At the recent Value Chain Summit, Oracle announced the latest releases of its two product lifecycle management…

  • Infor update

    After a long quiet period, Infor is bringing its enterprise strategy to the market with an emphasis…

  • The Access Group’s return on integration

    The Access Group provides tools and professional services for business software integration with third party solutions, regardless…

  • Amazon is the new battleground for analytics and data management

    Amazon announced general availability for Amazon Redshift, a data warehouse as a service platform, and a dozen…

  • Informatica changes the economics of data integration

    Informatica announced the launch of its Informatica Cloud Connector for Amazon Redshift. Nucleus found that this partnership…