The Research

Our collection of independent and objective technology research is designed to help you make smarter, data-driven decisions.

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ROI Case Studies

An ROI case study is a thorough examination of the actual benefits a customer achieved from a technology deployment.

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The Nucleus Research Technology Value Matrix is concise assessment of the operational value a solution delivers.

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  • Research I36

    Oracle’s Earnings: Investors are Watching the Wrong Number

    Oracle’s stock fell today based on its third quarter earnings announcement but that’s because of failing models focused on new application revenues, not a failing…

  • ROI Case Studies I28

    ROI Case Study: WebEx

    2009 ROI AWARD WINNER! Given Imaging used WebEx to support a more collaborative global operation while avoiding face-to-face meeting and videoconferencing costs. WebEx enabled Given…

  • Research I18

    ROI Evaluation Report: NetSuite

    Nucleus found customers of on-demand business apps provider NetSuite significantly automated pr Software as a Service ocesses, boosted sales, increased productivity, reduced or avoided headcount,…

  • Research I30

    Evaluating the productivity impact of mobile devices

    A survey of 230 users found the average mobile device user works 15 percent more each day. Mobile devices effectively extended the work day, with…

  • Research I31

    Hosted versus On Demand

    The rise in popularity of on demand solutions has led many vendors to market their hosted solutions as on demand. Users should ask two key…

  • ROI Case Studies H105

    Case Study: Bentley Systems ELS

  • ROI Case Studies H88

    ROI Case Study: Siebel CRM On Demand

    Equifax deployed Siebel CRM On Demand to support a standardized sales process and consistent global reporting, increasing sales and management productivity to drive greater profitability.

  • ROI Case Studies I4

    ROI Case Study: Oracle on Sun Solaris

    The company migrated its existing heterogenous hardware environment to a standardized Oracle database environment running on Sun x64 Solaris servers, eliminating multiple maintenance contracts while…

  • ROI Case Studies I4

    ROI Case Study: Oracle on Sun Solaris

  • Research I32

    SAP Watch: March

    Find Nucleus’s latest analysis of SAP here including: user tips, SAP ships a new “enhancement” package, an evaluation of SAP users considering Kronos, SAP partner…

  • Research I23

    Evaluating Bentley’s Enterprise License Subscription

    Bentley’s Enterprise License Subscription (ELS) program enables companies to rapidly test and deploy Bentley software applications without paying upfront licensing costs. Companies can use ELS…

  • ROI Case Studies H108

    Case Study: Bentley Systems ELS

  • ROI Case Studies I12

    Case Study: Bentley Systems ELS

  • ROI Case Studies

    ROI Case Study: Business Objects

  • ROI Case Studies

    ROI Case Study: Business Objects

  • ROI Case Studies

    ROI Case Study: Oracle On Demand

  • Research I20

    RightNow and Cast Iron deepen links

    Integration appliance maker Cast Iron Systems is shipping a device to allow users of RightNow Technologies’s CRM service to easily link to other applications out…

  • Research I25

    Evaluating Bentley’s Municipal License Subscription

    Bentley’s Municipal License Subscription (MLS) program enables local governments to rapidly access Bentley software applications without paying upfront licensing costs. These public sector customers can…

  • Research I29

    Siemens HiPath ProCenter

    Siemens’ HiPath ProCenter line of call center solutions offers a way to integrate all customer-facing channels, including the Web, voice, and e-mail, and optimize the…

  • Research I16

    Why automating data management can save you money

    Most IT departments are poorly supported when it comes to the integration, migration, and quality control of data, making enterprise application projects unpredictable and expensive….

  • Research I21

    Understanding metrics: NPV versus ROI

    Net Present Value (NPV) and Return on Investment (ROI) are two valuable metrics with different uses. ROI is a comparison metric appropriate for assessing a…

  • ROI Case Studies H54

    ROI Case Study: Vignette

    2008 ROI Award Winner ROI: 2253%, Payback: 3 weeks NASA used Vignette Portal to create a single gateway for publishing and sharing information with both…

  • ROI Case Studies H54

    ROI Case Study: Vignette

  • Research I13

    SAP Watch: February

    Find Nucleus’s latest analysis of SAP here, including: SAP user group head sees new future in ERP with SOA, SAP shows strong earnings, SAP sees…

  • Research H60

    A closer look at Sirius for insurance

    Sirius for Insurance provides a suite of insurance industry-specific tools to enable insurance companies, brokers, and underwriters to manage key business processes. SSP’s Web-enabled application,…

  • Research H100

    Guidebook: Informatica

    Companies use Informatica to make data migration projects more standardized, repeatable, and consistent. Whether they are rationalizing, integrating, upgrading, or migrating to enterprise applications, teams…

  • Research I7

    Turbo charge scheduling ROI with self service

    Scheduling solutions make front line managers more efficient by relieving them of tactical and labor intensive tasks. ROI from these solutions can be increased meaningfully…

  • Research I8

    Scheduling – What to Expect when Deploying

    Scheduling solutions are a way for companies to reduce payroll costs and improve both customer service and morale. Deployments can be relatively complex, and a…

  • Research I5

    SAP user group head looks to the future

    Steven Strout, CEO of the Americas’ SAP Users’ Group (ASUG), is optimistic that SAP’s enterprise SOA strategy will change the way customers handle their business…

  • Research I1

    SpringCM 4.0

    On-demand content management provider SpringCM’s latest iteration, 4.0, promises to provide one of the holy grails of content management: allow customers out-of-the-box lightweight process management…

  • Research I2

    NetSuite’s IPO: On-Demand Milestone?

    NetSuite’s stock auction has brought in nearly $100 million more than anticipated. Although the company faces many challenges, including the need to turn a profit,…

  • Research H103

    Extend the value of SAP to labor management

    Most companies have payroll rules with some complexity, such as multiple states and shift differentials or collective bargaining agreements. Nucleus found such companies achieve a…

  • ROI Case Studies I3

    ROI Case Study: Salesforce.com

  • Research H101

    The future of enterprise applications: A closer look at Oracle CRM

    As Oracle moves toward Fusion applications, Oracle CRM developments are hopefully the harbinger of things to come. With a focus on integrating new technologies and…

  • Research I9

    A closer look at the ROI from Scheduling

    Scheduling solutions improve manager productivity and enable managers to make more informed scheduling decisions. Companies should look to these solutions as a way to reduce…

  • ROI Case Studies H98

    ROI Case Study: ACT!

    2008 ROI Award Winner ROI: 947%, Payback: 4 months By installing Sage Software’s ACT! contact and customer management application, BaySystems (formerly UCSC) was able to…

  • Research H104

    Sage Advice for SalesLogix CRM: Partners are key to Success

    Deploying CRM applications requires both technical expertise and a strategic vision. Often, a deployment’s success hinges on the implementation partner. In its analysis of Sage…

  • Research H99

    Guidebook: SPSS Text Mining

    Text mining can help companies leverage all the unstructured information they have about products, services, competitors, and customers to increase customer satisfaction and loyalty. SPSS…

  • Research H97

    Automating Time and Attendance: Low Hanging ROI

    Automating time and labor management with a solution from vendors such as Kronos and ADP enables companies to improve productivity, increase payroll accuracy, and eliminate…

  • Research H95

    Guidebook: ACT!

    Sage Software’s ACT! offers individuals, corporate workgroups, and management a single source of accurate and timely customer information, as well as sales automation tools that…

  • Nucleus Research ROI Vendor Comparison Scorecard

    This tool provides a single page scorecard for comparing vendors across 14 weighted factors. It generates an overall score for each vendor along with a…

  • ROI Case Studies H81

    ROI Case Study: Sage SalesLogix

    Mortgage Lenders of America used Sage SalesLogix CRM to automate the entry and management of its valuable sales leads. By ensuring leads were consistently and…

  • Research H92

    Nucleus Top Ten Predictions for 2008

    From social networking to SOA, organizations will face new challenges and opportunities to deliver value in 2008. Politics will play a huge role as well…

  • Research H77

    Guidebook: Sage SalesLogix

    Sage SalesLogix CRM streamlines the sales process and integrates customer data into a single repository for sales, marketing, and customer service, enabling companies to better…

  • Research H94

    Cognos Goes After The Rest Of The Enterprise

    Whether companies know it or not, adoption barriers often keep companies from earning ROI on their performance management deployments. Cognos, through its unified and Web-accessible…

  • ROI Case Studies H91

    ROI Case Study: DigiTech Systems

  • ROI Case Studies H66

    ROI Case Study: John Galt Atlas Planning

    The Container Store used John Galt Atlas Planning Suite’s Demand Management Engine to create a business forecasting solution that would enable the company to improve…

  • Research H90

    Business Critical: Software-as-a-Service Vendor Strategies

    As software-as-a-service’s enterprise presence grows, vendors must ensure the reliability and scalability of their applications while managing costs. Nucleus found a dominant player, with 8…

  • Nucleus Research Enterprise Spam Filter ROI Tool

    This is the Enterprise Spam Filtering ROI financial modeling tool. It is designed to help you build a business case and support your spam filtering…

  • ROI Case Studies H82

    ROI Case Study: ADP Enterprise eTIME

    Despite steadily increasing labor costs, a large East Coast hospital reduced its payroll expenses by using ADP Enterprise eTIME, to reduce overtime, eliminate paper costs,…