BROWSE ALL RESEARCH
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Guidebook: Siebel CRM On Demand
Oracle’s Siebel CRM On Demand has leveraged its history and experience in CRM to provide customers with deeper functionality to drive competitive advantage. Nucleus found…
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Software AG acquires webMethods
Software AG’s acquisition of webMethods significantly expands its product offering, which will now include technologies for business process management (BPM), business activity monitoring (BAM), SOA…
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Guidebook: Content Management
The growing volume of enterprise content and silos of information are fueling user frustration and information overload. At the same time, evolving content management technology,…
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Oracle Acquires Hyperion
As consolidation continues in the Business Intelligence (BI) and enterprise resource planning (ERP) application markets, Oracle strikes again – to become the first ERP player…
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ROI Case Study: SAVO Sales Asset Manager
ADP Major Accounts Services replaced its homegrown repository of sales collateral with Savo’s on-demand Sales Assistant Manager (SAM). By deploying SAM, ADP realized improved productivity…
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Spam, the repeat offender
In a survey of more than 800 users, Nucleus finds spam continues to be a growing problem. Despite aggressive spam filtering, 66 percent of messages…
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ROI Case Study: VMware Virtual Desktop Infrastructure
IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs…
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ROI Case Study: Microsoft Visual Studio Team System
EDS used Microsoft Visual Studio Team System to support a more efficient global development strategy, realigning its internal software development assets and improving the productivity…
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ROI Case Study: Kronos Workforce Activities
By deploying Kronos Workforce Activities at one of its facilities, NFI was able to improve productivity, redeploy clerical staff, and reduce paper costs. Additional ROI…
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ROI Case Study: Cardscan for CRM
A key manufacturing subsidiary of a Fortune 200 company integrated and deployed Cardscan for CRM to support data entry for its CRM system, driving improved…
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Lies, damn, lies, and average ROI
“Average ROI” reports may satisfy the lazy and cumulative ROI (cROI) may impress the foolish, but only a well-grounded analysis based on annual ROI and…
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Digitech Systems announces Message Manager
Digitech Systems’s PaperVision Message Manager enables companies to manage e-mail content like any other content – in Digitech’s content repository. Digitech Systems’s central management, relatively…
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Emergin Event Management Solution ROI modeling tool
This financial modeling tool has been developed to evaluate the value of Emergin Event Management. It is designed to help you build a business case…
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Vignette Announces Digital Services Hub
In a consolidating marketplace, developing new and innovative solution components is a way to deliver greater ROI. Vignette Digital Services Hub (DSH) allows organizations to…
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ROI Case Study: ExpenseWatch.com
Copart deployed Expensewatch.com travel and entertainment, AP workflow, and purchasing modules to automate, track, and monitor the management and approval of internal financial processes in…
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A closer look at InvisibleCRM
InvisibleCRM synchronizes Salesforce.com with Windows desktop applications to automatically update, store, and transfer customer information between the desktop and the CRM system. The result is…
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Air Force Uses Cognos To Manage Personnel and Improve Productivity
Companies that have not extended business intelligence and performance management to their human resources department should consider doing so. The Air Force Office of Special…
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Benchmarking: On Demand
On-demand solution adoption is growing: a Nucleus survey finds 51 percent of organizations are using some on-demand solutions today. Both small and large organizations are…
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ROI Case Study: Microsoft Visual Studio Team
A social networking Web site used Microsoft Visual Studio Team to improve the productivity of its developers and project managers as well as to reduce…
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Benchmarking Study: Who Reads Blogs?
Although blogging may seem like an attractive opportunity to express opinions, promote products, and share ideas with the largest audience in the world, the reality…
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Research Note: webMethods 7.0
By adding functionality in the areas of metadata, governance, BPM, and BAM to Fabric, webMethods is offering customers a single toolkit for maturing, broadening, and…
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A closer look at SatuitCRM
Satuit’s CRM solution for financial services enables firms to reduce costs, improve sales and marketing productivity, manage large amounts of information, and maintain positive business…
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ROI Case Study: Initiate Systems
The health services provider used Identity Hub from Initiate Systems to avoid developer costs and administrative staff additions and improve service levels.
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Looking ahead in predictive analytics
Organizations looking beyond cost cutting measures to growth opportunities should consider the potential returns from an investment in predictive analytics.
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Nucleus Top Ten Predictions for 2007
As SOA and on demand drive changes in the way organizations buy, deploy, and outsource software, 2007 will show a greater focus on enabling end…
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ROI Evaluation Report: Adoption of JT Format
Companies can achieve a positive ROI from adopting the JT format by better managing and sharing information to drive increased productivity, improved partner management, and…
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Data Governance and Compliance
As companies seek to improve compliance and governance efforts, looking at how users can access, manipulate, and deliver data can be more important than just…
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Initiate solves your identity crises
Initiate Systems Identity Hub software solves two critical customer data management problems: the need for a system that can provide fast responses to customer inquiries…
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Research Note: Podcasting Best Practices
As podcasting becomes more mainstream and recognizable, early adopters are realizing that podcasting has the potential to be an important enterprise resource that can improve…
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ROI Case Study: Kronos Workforce Attendance and WorkForce Leave
Shooting Star Casino deployed Kronos Workforce Attendance and Workforce Leave to automate, track, and manage employee attendance and leave time, resulting in reduced staffing and…
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ROI Case Study: Kronos Workforce Leave
The city of El Paso deployed Kronos Workforce Leave to ensure a consistent way to track FMLA-related employee leave time, resulting in increased productivity, reduced…
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ROI Case Study: Webmethods
By using webMethods business process management (BPM) to improve integration with partners and distributors, an anonymous hardware provider avoided administrative staff additions, improved customer service,…
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Insights on a maturing content management market
As the enterprise content management (ECM) market matures, new relationships and facelifts seem to be the activities du jour. Nucleus Research offers some insights on…
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ROI Case Study: Comverse Kenan FX Framework
By consolidating all of its billing systems under Comverse’s Kenan FX Framework, GCI was able to offer bundled products to its customers, reduce customer churn,…
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ROI Case Study: Comverse Kenan Data Mediation
By combining Comverse’s Kenan Data Mediation solution with its existing Comverse billing and customer care solution, Casema was able to offer its customers a more…
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Cognos blueprints ramp up BI ROI
Cognos is offering Performance Blueprints that give users out-of-the-box performance management solutions. Based on the Cognos 8 platform, these tools enable users to avoid developer…
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Cogneto – Hack this Passthought
Cogneto’s Unomi provides a unique approach to identity authentication that gets around the problems of poor user habits and is not vulnerable to existing threats….
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ROI Case Study: Campus Management
Career Education Corporation deployed Campus Management’s CampusVue system as a key piece of IT infrastructure supporting an aggressive business growth plan. Since implementing the system,…
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Benchmarking: Passwords
Unfortunately, more than one out of every three enterprise users keep a written record of their passwords. Contrary to popular belief, a survey of 325…
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Vignette 7.3.1
In the maturing Web content management space, improving usability is one way to deliver greater ROI. Vignette 7.3.1 simplifies complicated Web content management processes with…