BROWSE ALL RESEARCH
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Benchmarking: Content management
Despite the proliferation of Google and other desktop search tools, two out of every three employees feel overwhelmed by the amount of information they must…
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A closer look at SalesFocus Solutions
SalesFocus Solutions’s MARS enables asset management firms, banks, and insurance companies to combat industry reporting challenges, enhance communication, and improve the transfer of sales and…
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New developments from LexisNexis
LexisNexis’s focus on relationship-based CRM and integration of outside information make it an ideal CRM solution for professional services firms. Key to maximizing ROI will…
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Reachforce drives leads with role-based data
ReachForce’s on-demand applications enable users to leverage role-based data within the Salesforce.com environment, reducing the time to identify, qualify, and manage leads and contacts.
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Cisco Unified Customer Interaction Analyzer
Automating the monitoring of call center activity using the Customer Interaction Analyzer can ensure better customer experiences while improving the productivity of call center managers…
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BPO 2.0
On-demand technology, nearly ubiquitous network access, and the drive to improve customer service quality will make outsourcing to a cheap labor market yesterday�s news. Companies…
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RightNow 8
With its focus on enhancing the customer experience, RightNow 8 promises to deliver better integration of customer information across the enterprise, reducing the need for…
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ROI Case Study: Onyx
The company used Onyx to increase its profitability by targeting its most valuable customers more effectively and improving its sales tactics.
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Kronos acquires Unicru
By acquiring workforce management solution provider Unicru, Kronos can provide customers with labor analytics, hiring automation, and candidate selection. Manufacturing and retailing customers of Kronos…
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Research Note: The ROI from using Convoq for Web-based conferencing
Convoq’s Flash-based Web conferencing solution cuts out many of the hassles that can hamper the ROI from Web conferencing. Convoq’s integration with Salesforce.com through AppExchange…
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Registries: SOA for Adults
Many companies achieve early success with a pattern of small service oriented architecture (SOA)-enabled projects. But as the portfolio of assets in an SOA grows,…
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Salesforce.com’s Sandbox: A New Reason To Go On Demand
Sandbox is an on-demand environment in which developers can build, test, and deploy Salesforce.com-related applications. Developers can use Sandbox to avoid costly parallel development environments,…
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Avotus helps manage communication costs
Avotus’s telecommunications management solution can enable companies to cut communications costs while improving visibility and vendor accountability.
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SAVO Sales Asset Manager ROI modeling tool
This financial modeling tool has been developed to evaluate the value of SAVO Sales Asset Manager. It is designed to help you build a business…
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webMethods Acquires Cerebra
With its acquisition of Cerebra, webMethods can now offer its customers metadata management functionality. Customers will benefit because repository features will be built into components…
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Aldon’s Application Lifecycle management Suite
Aldon’s ALM suite drives a process-focused approach to application lifecycle management across multiple development environments, driving standardized processes across the application lifecycle to reduce costs,…
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Salesforce.com and B-2-B advertising
Salesforce.com’s acquisition and integration of Kieden will give marketers a new tool for evaluating the ROI from their Web marketing efforts.
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Maximizing the ROI from ERP
Given the acquisition activity, evolution of service-oriented architecture (SOA) technology, and rise of integrated analytics, many organizations are taking a closer look at their enterprise…
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Prioritizing IT projects
Every IT team is tasked with prioritizing projects at least once a year – and much of the rest of that year is often spent…
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IBM Acquires MRO Software and Webify
IBM continues its acquisition strategy with the purchases of MRO software and Webify Solutions. This gives IBM more asset management and service-oriented architecture (SOA) products,…
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Cognos ROI modeling tool
This financial modeling tool has been developed to evaluate the value of Cognos. It is designed to help you build a business case and support…
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ROI Case Study: Novell Open Enterprise Server
Novell deployed Novell Open Enterprise Server to consolidate the servers in its data center, enable single sign-on capabilities, and substantially increase server uptime. These improvements…
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Maximizing the ROI from Marketing
The most successful marketing efforts leverage technology where it makes sense – and gauge success using metrics that matter. You may find that looking beyond…
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Research Report: Kronos Workforce Timekeeper
Automating time and attendance functions enables companies to reduce costly payroll errors, increase payroll staff productivity, and reduce nonstaff payroll costs. Nucleus found 75 percent…
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Research Note: The ROI from Echopass’s on-demand contact center
Echopass’s on-demand contact center solution enables companies to maximize contact center ROI by managing contact center activities with greater flexibility and lower cost than traditional…
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ROI Case Study: Echopass
Outrigger selected and deployed Echopass to replace its Aspect call center, enabling the company to add electronic e-mail, chat, instant messaging, and other customer communication…
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The Real ROI from Microsoft Dynamics NAV
Nucleus found 77 percent of Microsoft Dynamics NAV customers had already achieved a positive ROI from their deployment, achieving returns from areas including increased visibility…
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Microsoft Dynamics NAV ROI modeling tool
This financial modeling tool has been developed to evaluate the value of Microsoft Dynamics NAV. It is designed to help you build a business case…
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Considering An Upgrade from PeopleSoft Financials 8.0 to 8.9
Although functionality improvements between PeopleSoft 8.0 and 8.9 may produce only an incremental increase in ROI, organizations should also consider the potential future cost of…
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Research Note: ROI Opportunity: Better Systems Management
Systems management is often one of the thankless jobs of IT – but that doesn’t mean it should be overlooked as an opportunity to deliver…
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Salesforce.com Mobilizes AppExchange with Sendia Acquisition
By acquiring wireless application developer Sendia, Salesforce.com offers wireless functionality to AppExchange subscribers and lets partners expand their product offerings with no additional development costs.
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ROI Evaluation Report: ImageNow
ImageNow document management, imaging, and workflow functionality can be rapidly deployed and easily integrated with other applications to streamline processes and increase employee productivity –…
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Project Management: Beyond the Project
Taking a closer look at your technology strategy to support project management may uncover quick opportunities for improving ROI. Looking beyond the current project management…
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ROI Case Study: ImageNow
AmFed deployed Perceptive Software’s ImageNow to automate and streamline it’s claim and bill review processes, increasing staff productivity while reducing administrative overhead and improving customer…
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ROI Case Study: Scansafe
By deploying ScanSafe, Paul Davril improved its worker productivity, freed up telecommunications bandwidth, and improved information sharing practices.
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Above All Software Bridges the Gap with Composite Applications
Above All Software has a methodology and tools that help companies accelerate their adoption of SOA, assembly of composite applications and integration of on-demand solutions….
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Onyx CRM ROI modeling tool
This financial modeling tool has been developed to evaluate the value of Onyx CRM. It is designed to help you build a business case and…
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ROI Evaluation Report: Demandware
On-demand e-commerce can enable retailers to improve their merchandising and increase profits while lowering e-commerce infrastructure management costs. Demandware customers achieve rapid ROI both by…
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ROI Case Study: Hyperion
Deploying Hyperion as its business performance management system has enabled Symantec to unify its processes for business planning and forecasting and provide a central source…
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National Notification Network Helps Companies Cut Costs and Manage Risk
National Notification Network’s mass notification system helps companies improve disaster management by replacing inefficient and labor-intensive telephone trees with automation that simultaneously and repeatedly contacts…
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ROI Case Study: Proofpoint
Proofpoint security software has enabled DeKalb Medical Center to comply with Health Insurance Portability and Accountability Act (HIPAA) regulations governing protected health information (PHI), and…
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Salesforce.com’s AppexChange: Win, Win, Win
By making Salesforce.com the platform for on-demand applications with its AppExchange, Salesforce.com broadens its users’ Salesforce.com experience while giving partners a powerful delivery model for…
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ROI Case Study: SPSS Predictive Marketing
FBTO used SPSS PredictiveMarketing to target its campaigns for insurance customers, enabling it to significantly reduce its promotional mailings while increasing customer conversions.
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Evaluation Report: SPSS Predictive Marketing
SPSS PredictiveMarketing solutions enables companies to increase marketing staff productivity, reduce marketing campaign costs, and increase profits by targeting the right customer at the right…
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ROI Case Study: LogicLibrary
The HMO improved the productivity of its developers by using LogicLibrary to publish a repository of reusable software components, best practices, and SOA-related services across…
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360 degree CRM
If you’ve been trying to get a 360-degree view of your customer, you’re probably just dizzy. Rather than overloading your CRM system with customer data,…