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Cognos 8
With this new release of its business intelligence platform, Cognos is making it easier for companies to standardize on its tools to handle all aspects…
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Oracle Acquires Siebel
Oracle’s Seibel purchase should drive more value for customers through integrated business management applications, and deliver existing Oracle customers with more sophisticated CRM functionality. The…
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Business Objects completes acquisition of SRC
The acquisition of SRC Software provides Business Objects with a full-featured corporate performance management (CPM) product. This puts them on par with other competitors such…
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Evaluating the ROI from CardScan Pro for CRM
CardScan Pro for CRM can deliver an initial ROI based solely on time saving in data correction. However, the greatest benefits come from being able…
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RightNow Technologies CRM 7.5
RightNow CRM version 7.5 leverages RightNow’s knowledge base technology and adds sales, marketing, and service functionality. RightNow also potentially changes the game for on-demand CRM…
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BEA Acquires Plumtree
BEA’s acquisition of Plumtree strengthens its position by providing more turnkey applications and portal features for end users as well as broader market share. There…
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ROI Case Study: SmartCompany
Data Power Monitoring Corporation moved its sales team from Salesforce.com to SmartCompany, reducing ongoing costs while improving sales visibility and account management.
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IBM acquires DWL
IBM’s acquisition of DWL broadens the WebSphere product suite by offering customers a tool with readily identifiable ROI drivers. Because DWL tools improve a customer’s…
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ROI Case Study: Arbortext
By adopting Arbortext as a standard SML publishing tool, the technical publications group at the company has been able to save on personnel costs, while…
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Avoiding the top five IT mistakes
Increase your returns from IT by avoiding the five key pitfalls: too much customization, lack of focused training, missing management involvement, poor consultant management, and…
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ROI Case Study: Microsoft Dynamics GP
A large school system used Microsoft Dynamics GP to reduce IT support staff, create a more cohesive culture, and improve its financial reporting processes.
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Desktop security best practices
Network security represents a substantial challenge for IT managers. Given the numerous threats now directed at desktops and networks — viruses, spyware, adware, and other…
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ROI Case Study: Redwood Software
Palmetto Health implemented a report distribution system with Redwood Software’s Report2Web product. The system has enabled Palmetto Health to reduce its paper costs by 73%,…
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Cognos forum 2005 – Customer strategies for standardization
Spurred by containing It costs and improving operations insight, organizations are embarking on business intelligence standardization projects. At the recent Cognos user conference, customers shared…
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ROI Report: Microsoft Exchange Server 2003
As electronic messaging becomes key component of a communications infrastructure, companies that treat e-mail as a commodity may miss return on investment (ROI) opportunities. Investigating…
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Microsoft Exchange Server 2005 ROI modeling tool
This financial modeling tool has been developed to evaluate the value of Microsoft Exchange Server 2005. It is designed to help you build a business…
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Best Practices – Technology selection in Financial Services Organizations
Finding the right technology solution involves evaluating the technical merits of the solution, but also assessing how that technology fits with the organization’s way of…
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ROI Case Study: Citrix
Compucredit used Citrix technology to distribute applications and data to offsite customer service centers, remote development sites, and mobile employees, reducing IT lifecycle costs while…
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ROI Case Study: SalesLogix
Big River Telephone Company deployed Sales Logix to support a unified customer relationship strategy, reducing administrative overhead while increasing profits.
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NetPro ROI modeling tool
This financial modeling tool has been developed to evaluate the value of NetPro. It is designed to help you build a business case and support…
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The Real ROI from Maconomy
Nucleus found 95 percent of Maconomy customers had already achieved a positive ROI from their deployment, with a median payback period of 25 months. Companies…
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ROI Case Study: Microsoft Dynamics AX
Mentor Engineering used Microsoft Dynamics AX’s integrated reporting and procurement capabilities to reduce inventory levels and avoid hiring additional procurement staff.
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Real ROI Report: Microsoft Business Solutions
Nucleus found 67 percent of Navision customers had already achieved a positive ROI from their deployment, achieving returns from areas including increased visibility and access…
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Microsoft Business Solutions Navision ROI modeling tool
This financial modeling tool has been developed to evaluate the value of Microsoft Business Solutions Navision. It is designed to help you build a business…
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Microsoft Dynamics AX ROI modeling tool
This financial modeling tool has been developed to evaluate the value of Microsoft Dynamics AX. It is designed to help you build a business case…
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ROI Scorecard – Oracle CRM
Oracle E-Business Suite helps organizations achieve a positive ROI through improved customer sales, support, and service. Most companies deploy Oracle CRM in addition to other…
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Microsoft BizTalk Server 2004 ROI modeling tool
This financial modeling tool has been developed to evaluate the value of Microsoft BizTalk Server 2004. It is designed to help you build a business…
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ROI Scorecard – Salesforce.com
Most companies achieve a positive ROI from Salesforce.com by replacing a paper-based or individual contact management solution. Salesforce.com can be rapidly deployed; however, additional investment…
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ROI Scorecard – Microsoft CRM
Relatively low cost and tight integration with Microsoft Outlook help Microsoft CRM to deliver a positive return on investment, particularly for organizations with a strong…
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ROI Scorecard – PeopleSoft
PeopleSoft CRM has often delivered a positive ROI to customers by supporting significant process improvements. PeopleSoft customers today are unlikely to quickly abandon that investment…
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Investigating the ROI from Salesforce.com
Most companies had achieved a positive ROI from Salesforce.com by replacing a paper-based or individual contact management solution, and seldom deploy to more than 500…
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ROI Scorecard – Enterprise CRM Market
The CRM market continues to evolve, with some players focusing on “big problems” and others delivering more tactical solutions. Keys to delivering value in the…
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ROI Scorecard – RightNow
RightNow ahs moved beyond service and support to provide customers with a solution to leverage common knowledge across sales, marketing, and customer service.
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ROI Scorecard – On-demand CRM Market
On-demand CRM has moved beyond initial deployments based on lower cost and avoiding long implementations to strategic solutions demanding analytics and integration.
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ROI Scorecard – SAP CRM
Although CRM licenses are a part of many mySAP deals, few customers deploy mySAP from CRM o a standalone basis to achieve a positive ROI….
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ROI Scorecard – NetSuite
NetSuite provides small and medium-size customers with a single platform for managing key business operations. NetSuite CRM supports improved sales, marketing, and customer support management…
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ROI Evaluation Report: Microsoft BizTalk Server
Microsoft BizTalk Server provides a competitive advantage to Independent Software Vendors (ISVs) through its open standards-based technology that delivers a repeatable platform for building integration…
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ROI Scorecard – Siebel onDemand
Increased investment in functionality, industry-specific capabilities, and analytics development sanable Siebel OnDemand to deliver a positive ROI to customers.
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ROI Scorecard – Siebel Enterprise
A renewed focus on services to ensure customer success and continued investment in vertical solutions, analytics and other added-value features is helping Siebel deliver ROI…
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ROI Evaluation Report: Microsoft Office Project Standard 2003
Microsoft Office Project Standard 2003 combines ease of use with solid project planning and scheduling tools that enable project managers to quickly set up project…
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Sungard Managed Services tool
This financial modeling tool has been developed to evaluate the value of SunGard Managed Services. It is designed to help you build a business case…
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Kronos 4500 Touch ID Terminal ROI modeling tool
This financial modeling tool has been developed to evaluate the value of Kronos 4500 Touch ID Terminal. It is designed to help you build a…
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ROI Evaluation Report: Kronos 4500 Touch ID Terminal
The Kronos 4500 Touch ID Terminal provides biometric verification of employees to eliminate “buddy punching,” streamline timecard processes, and features employee self-service capabilities that reduce…
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CheckPoint Provider-1 financial modeling tool for service providers
This financial modeling tool has been developed to evaluate the value of CheckPoint Provider-1. It is designed to help you build a business case and…
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The Real ROI from PeopleSoft
Independent research conducted by Nucleus showed that 82 percent of PeopleSoft customers achieved a positive return on investment with an average payback period of 2.7…