The Research

Our collection of independent and objective technology research is designed to help you make smarter, data-driven decisions.

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ROI Case Studies

An ROI case study is a thorough examination of the actual benefits a customer achieved from a technology deployment.

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The Nucleus Research Technology Value Matrix is concise assessment of the operational value a solution delivers.

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  • ROI Case Studies E73

    ROI Case Study: ePeople

    The company deployed ePeople to better track, record, and manage customer support calls. By integrating ePeople with Siebel, the company has increased the productivity of…

  • Research E74

    Cognos Forum 2004: A call for standardization

    Cognos’s 2004 customer conference reaffirmed the vendor’s strategic intent: domination of BI and planning infrastructures. customers should use ROI as the basis for determining whether…

  • ROI Case Studies E62

    ROI Case Study: RightNow Technologies

  • ROI Case Studies E56

    ROI Case Study: SAP R/3

    The Seattle Public School District replaced its paper-based procurement system with an online procurement system developed with SAP. The new system has enabled the district…

  • ROI Case Studies E61

    ROI Case Study: NetPro

    By implementing NetPro’s DirectoryAnalyzer, the network engineering group at the Los Alamos National Laboratory was able to drastically reduce the time and costs associated with…

  • ROI Case Studies E61

    ROI Case Study: NetPro

  • Research E69

    SAM helps marketing and sales play nicely together

    The SAVO Group’s Sales Asset Manager enables sales and marketing teams to coordinate, develop, and build targeted collateral, increasing consistency and quality in the marketing…

  • ROI Case Studies E58

    ROI Case Study: Project Arena

    ILeo chose Project Arena as its hosted software solution for project and resource management. The company has recouped its investment by increasing revenues per employee…

  • Research E50

    Spam – the serial ROI killer

    The costs of spam show no signs of abating. Nucleus Research found that users are receiving more than twice as much spam as they did…

  • ROI Case Studies D71

    ROI Case Study: Microsoft CRM

    AAA Mortgage deployed Microsoft Business Solutions CRM to enable loan officers to provide quotes to customers in real time, design sophisticated marketing campaigns, and increase…

  • ROI Case Studies D71

    ROI Case Study: Microsoft CRM

  • ROI Case Studies E47

    ROI Case Study: BEA WebLogic Portal

    Using BEA WebLogic Portal to create and maintain an employee portal is enabling Vectren to reduce its development costs and improve information access to its…

  • ROI Case Studies E47

    ROI Case Study: BEA WebLogic Portal

  • Research E34

    Getting more from content management

    Taking a closer look at user activities and the type of content delivered on your portal, collaborative environment, or content management system can help you…

  • Research E40

    Messaging war enters a brief stalemate

    When it comes to groupware, companies are hesitant to change the status quo; none of the Lotus Notes and Microsoft Exchange customers Nucleus interviewed had…

  • ROI Case Studies E39

    ROI Case Study: Workshare

    Baker & McKenzie deployed Workshare 3 to improve its collaboration process for the creation, review, and distribution of legal documents for its clients.

  • Research E36

    The real ROI from Oracle E-Business Suite

    Improved financial management, increased productivity, and reduced IT costs enabled 65 percent of Oracle E-Business Suite applications customers to achieve a positive return on investment…

  • Research E31

    Zilliant price optimization solution

    Price optimization software provides a framework that organizations can employ to analyze their pricing policies and develop new strategies for identifying additional margin opportunities.

  • ROI Tools E32w

    Kronos Workforce Central ROI modeling tool

    This financial modeling tool has been developed to evaluate the value of Kronos Workforce Central. It is designed to help you build a business case…

  • ROI Tools E24w

    Vendor ROI Scorecard

    The Nucleus Vendor ROI Score rates vendors on their real-world ability to deliver positive ROI to customers. The vendor is evaluated on five key factors:…

  • Research E32

    Kronos Workforce Central ROI report

    Kronos Workforce Central enables companies to reduce payroll error, reduce human resources management time and cost, and increase employee productivity by providing a centralized system…

  • Research E33

    BusinessObjects releases Data Integrator 6.5

    BusinessObjects is seeking further distinction in the business intelligence marketplace by promoting the gaining strength of its data integration product. Data Integrator 6.5 will drive…

  • ROI Case Studies E28

    ROI Case Study: Kronos iSeries

    A health provider deployed Kronos iSeries Central in a phased manner to replace disconnected and manual timekeeping systems with a single, centralized solution – lowering…

  • ROI Case Studies E30

    ROI Case Study: Sybase IQ

    Yapi Kredi Bank is improving the accessibility of its customer data while also lowering its data storage costs with Sybase IQ. With the new system…

  • ROI Case Studies E28

    ROI Case Study: Kronos iSeries

  • Research E26

    MicroStrategy Office promises convenience; few ROI opportunities

    Because MicroStrategy already supports embedded data in Microsoft Excel, it is unclear how much additional value will come from MicroStrategy Office, a solution promoted mainly…

  • ROI Case Studies E25

    ROI Case Study: Manugistics

    Coca-Cola Bottling Company Consolidated has been able to lower its inventory costs while adding more than 100 new products to its delivery system with Manugistics.

  • Research E23

    CRM Planning – keys for project success

    Whether you’re updating, upgrading, jump-starting, or restarting your CRM efforts, some basic steps will help keep you on the path to a positive ROI.

  • Research E22

    More enlightened systems – IBM buys Candle

    IBM’s announcement of the Candle Acquisition brings more development, management, and monitoring tools closer into the IBM fold – and should give customers an easier…

  • ROI Tools D116w

    Verizon MNS financial modeling tool

    This financial modeling tool has been developed to evaluate the value of Verizon MNS. It is designed to help you build a business case and…

  • Research E21

    Five points to consider in your RFID project plan

    As RFID wends its way towards mainstream adoption, lessons learned from early adopters provide guidance for improving the ROI on RFID implementations.

  • Research E18

    Where to look for ROI in Hyperion’s BI platform

    For companies fitting the right profile, there are concrete benefits to upgrading to new components in the Hyperion business intelligence platform. A number of key…

  • Research E19

    Indirect benefits – the invisible ROI drivers

    Nucleus case studies reveal that, on average, indirect benefits account for half of technology ROI. Clearly, every organization attempting to calculate ROI from a proposed…

  • ROI Case Studies E17

    ROI Case Study: Episys

    Implementing an Episys solution to support mobile point-of-sales transactions has allowed Woolworths to provide a consistently high level of service at its stores at all…

  • ROI Case Studies E20

    ROI Case Study: Microsoft BizTalk Server

  • Research D116

    Verizon Managed Network Solutions ROI Report

    Turning to a service provider for network management can enable companies to reduce IT costs while improving network performance. Verizon Managed Network Solutions enable them…

  • ROI Case Studies E16

    ROI Case Study: Microsoft SQL Server 2000

    Gulf DTH, Showtime used Microsoft SQL Server 2000 to build a business intelligence system that provides its employees with more accurate data on its customers….

  • Research E15

    Saba releases new version of e-learning analytics

    Saba customers seeking to investigate the second-tier benefits from e-learning should consider an investment in Saba Analytics 2.1 because it could help them focus on…

  • Research E14

    Make versus buy – evaluating time and attendance systems

    Implementing an enterprise time and attendance system can provide significant returns that lower labor costs. One of the keys to a successful deployment is to…

  • ROI Case Studies E13

    ROI Case Study: PTC Windchill PDMLink

    Faced with an inefficient paper-based change management process, Plug Power implemented PTC’s Windchill PDMLink system, which increased design staff productivity and allowed for the reassignment…

  • Research E12

    Waiting for the Rebound: 2004 IT Budgets in a Holding Pattern

    IT spending will remain at 2003 levels for most companies, and even those that are planning to invest more in IT won’t be increasing their…

  • Research E11

    Peoplesoft strives to be a better host

    PeopleSoft is providing new hosting solutions and services to the midmarket. Structured like its enterprise hosting service that has been in place for several years,…

  • Research E9

    Vignette to acquire TOWER Technology

    Vignette addresses a clear need for document and records management functionality with its TOWER Technology purchase. Once TOWER’s solutions are integrated into Vignette’s product line,…

  • ROI Case Studies E10

    ROI Case Study: Hummingbird

  • Research E5

    The Real ROI from Progress Software

    The Progress Software database, combined with Progress’s OpenEdge platform, helps ISVs deliver positive returns for their customers and also helps end users reach a positive…

  • Research E8

    Business objects introduces Crystal Version 8

    If customers strategically target the full range of development, administration, and end-user benefits achievable from Crystal 10, they are likely to achieve an ROI from…

  • Research E7

    How companies will pick CPM in 2004

    In 2004, companies will grade CPM solutions based on a suite’s ability to provide integration among modules, strong enterprise reporting, advanced planning capabilities, OLAP, and…

  • ROI Case Studies E6

    ROI Case Study: Teradata

  • Research E3

    webMethods Expands Its Product Line

    Recent acquisitions have moved webMethods from a traditional integration vendor to a standards-based Web services provider. As part of the continually evolving stream of choices…

  • ROI Case Studies E2

    ROI Case Study: Novell ZENworks

    Queensland Transport implemented Novell ZENworks to automate desktop and patch management for more than 3000 desktops. The organization achieved a full payback on its investment…