The Research

Our collection of independent and objective technology research is designed to help you make smarter, data-driven decisions.

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ROI Case Studies

An ROI case study is a thorough examination of the actual benefits a customer achieved from a technology deployment.

Value Matrix

The Nucleus Research Technology Value Matrix is concise assessment of the operational value a solution delivers.

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  • ROI Case Studies D138

    ROI Case Study: Microsoft Office Sharepoint Server 2003

    Upgrading and consolidating its Microsoft Office SharePoint Portal Server 2003 deployment enabled Microsoft to centralize management of sites for collaboration and information access, increasing user…

  • Research E1

    Avaya IP telephony solutions

    Avaya’s strategy of allowing companies to slowly migrate to IP telephony – and its focus on applications and business process changes – sets it apart…

  • ROI Case Studies D137

    ROI Case Study: Microsoft BizTalk Server

  • Research H102

    Sage Advice for ACT!: Partners are key to Success

    Deploying contact management applications requires both technical expertise and a strategic vision. Often, a deployment’s success hinges on the implementation partner. In its analysis of…

  • Research D139

    Nucleus Top Ten Predictions for 2004

    Nucleus looks ahead to the technology developments we expect in 2004. Although we don’t foresee tremendous changes in most key technology areas, we’re watching to…

  • ROI Case Studies D109

    ROI Case Study: Docent

    Use of Docent Enterprise has allowed the bank holding company to reduce training costs, improve its compliance with mandatory training regulations, and reduce annual employee…

  • ROI Case Studies D115

    ROI Case Study: Microsoft InfoPath

    Microsoft’s Enterprise Sales Productivity Group used Microsoft Office InfoPath to provide a standardized method for collecting and tracking customer account planning information. The project has…

  • ROI Case Studies D115

    ROI Case Study: Microsoft InfoPath

  • ROI Case Studies D109

    ROI Case Study: Docent

  • Research D135

    BAM – if an acronym falls in the market, does it have meaning?

    Most organizations do not see a compelling business reason to jump on the BAM bandwagon. While the BAM acronym was recognizable to 80 percent of…

  • Research D136

    Oracle goes for the grid

    Oracle’s new application server provides grid computing support to organizations that require it and offers upgraded integration capabilities that should appeal to the rest of…

  • ROI Tools D123w

    Microsoft Enterprise Project Management ROI modeling tool

    This financial modeling tool has been developed to evaluate the value of Microsoft Enterprise Project Management. It is designed to help you build a business…

  • Research D133

    EMC acquires VMware – true ROI from virtualization

    There’s nothing virtual about the ROI that companies will achieve by combining VMware’s server virtualization technologies with EMC’s storage virtualization products. EMC’s purchase of VMware…

  • Research D123

    Microsoft Enterprise Project Management ROI report

    Microsoft Office Enterprise Project Management (EPM) Solution can provide organizations with a better view of their project portfolios to improve resource allocation and increase the…

  • Research D132

    Design optimization management – reducing the risks

    The potential benefits of design optimization management are compelling: fewer product failures, reduced time to market, and increased manager productivity. Mounting concern over the risks…

  • Research D127

    Microsoft SharePoint Portal Server 2003 ROI report

    Microsoft SharePoint Portal Server can increase employee productivity by improving tactical and strategic collaboration and information access. Companies using a previous version of SharePoint Portal…

  • ROI Tools D127w

    Microsoft SharePoint Portal Server 2003 ROI modeling tool

    This financial modeling tool has been developed to evaluate the value of Microsoft SharePoint Portal Server 2003. It is designed to help you build a…

  • Research D131

    Grid computing – more questions than answers

    More hype than reality, grid computing is at this point little more than a marketing message from the major vendors looking to sell server management…

  • Research D130

    IBM’s vertical horizons

    IBM’s new software strategy sounds interesting and could provide customers with improved offerings that are more in tune with their business needs. But much depends…

  • Research D124

    Microsoft SQL Server 2000 ROI report

    Microsoft SQL Server 2000’s tight integration with Windows Server, automated self tuning and management tool, and the wide availability of developers and compatible business applications…

  • Research D122

    IBM pushes Web services adoption

    While Web services is not the cure-all for integration costs, it can provide companies with a substantial ROI through improved systems interoperability, speeding the ability…

  • Research D129

    IP Telephony – The end of the phone as we know it

    Hyped for years, IP telephony is finally coming into its own, with a clear business case for a wide range of companies. Though initial costs…

  • Research D126

    The SAP NetWeaver approach to integration

    The SAP NetWeaver integration platform is a significant change that will enable easier integration among SAP business applications while also providing improved connections to non-SAP…

  • ROI Tools D124w

    Microsoft SQL Server 2000 ROI modeling tool

    This financial modeling tool has been developed to evaluate the value of Microsoft SQL Server 2000. It is designed to help you build a business…

  • Research D128

    When sharks attack – IBM takes a bite out of EMC

    IBM is making a push to migrate EMC Symmetrix customers to IBM Shark storage systems using a data transfer product called Piper. Companies with EMC…

  • Research D119

    RFID-enabled Manugistics

    Though an RFID-enabled Manugistics system can increase returns from an RFID deployment, the cost and reliability of RFID technology needs to improve. Most companies need…

  • Research D120

    Beyond Spam: e-mail security services

    Barraged with smap and e-mail-borne viruses, companies need an effective e-mail security solution that requires minimal IT resources. E-mail security services from FrontBridge and Postini…

  • Research J7

    Microsoft IMF – More antispam options

    With the upcoming IMF, Microsoft will offer Exchange users a server-based antispam tool that is already integrated with their e-mail environment. For Exchange 2003 users…

  • Research D118

    Sizing up SAP’s Enterprise Portal 6.0

    New features promised in SAP Enterprise Portal 6.0 could hold potential returns for some companies. However, SAP still needs to address other limitations of the…

  • Research D117

    Hyperion offers free trial of Dashboard Solution

    Hyperion’s offer of a free trial of its dashboard is an easy way for customer to test the potential benefits of a dashboarding system before…

  • Research D112es

    The Real ROI from Salesforce.com

    Eighty-two percent of companies interviewed by Nucleus had achieved a positive ROI from Salesforce.com deployment by increasing sales productivity, improving forecasting, and reducing IT costs.

  • Research D114

    The Real ROI from Upshot

    Hosted CRM has the potential to deliver significant returns. Eighty-five percent of companies interviewed by Nucleus had achieved a positive ROI from their UpShot deployment…

  • Research D112es

    The Real ROI from Salesforce.com

  • Research D114

    The Real ROI from Upshot

  • Research D113

    CRM is dead – long live CRM

    In-house CRM as we know it is dead. Smart vendors are taking the lead from hosted upstarts to deliver maximized ROI to customers while others…

  • Research D111

    Microsoft Office 2003 – ROI from collaboration

    Though the changes to the core Microsoft Office 2003 applications are much ado about nothing, the addition of three applications aimed at fostering collaboration and…

  • ROI Case Studies D104

    ROI Case Study: OutStart Trainersoft

    By using OutStart’s Trainersoft to develop interactive coursework, the company has been able to provide mobile, home-based, and other workers with rapid access to training…

  • ROI Tools D106w

    Novell ZENworks ROI modeling tool

    This financial modeling tool has been developed to evaluate the value of Novell ZENworks. It is designed to help you build a business case and…

  • Research D106

    Novell ZENWorks ROI Report

    Automated resource management can help IT departments efficiently support end users in an evolving technology environment while they manage costs. By automating processes such as…

  • Research D110

    What drives e-learning ROI

    The Docent-Click2Learn merger, followed by Saba’s migration proposal for Docent users, signifies heightened competitive activity but shouldn’t blur e-learning buyers’ decision-making focus. Users should continue…

  • ROI Case Studies D67

    ROI Case Study: Kronos Workforce Timekeeper

  • ROI Case Studies D82

    ROI Case Study: Microsoft Solutions

    The Charmer Sunbelt Group built a portal using Microsoft Content Management Server and SharePoint Portal Server to rapidly develop, edit, and distribute product information to…

  • Research D107

    RFID – an ROI black hole?

    With RFID technology in its infancy, Nucleus Research found that most companies are either reluctant to deploy or are being forced to deploy. This is…

  • ROI Case Studies D105

    ROI Case Study: Microsoft Exchange Server

    MGM MIRAGE has a high availability architecture for its e-mail system, easier administration and management, and disaster-recovery benefits with Microsoft Exchange Server 2003.

  • ROI Case Studies D105

    ROI Case Study: Microsoft Exchange Server

  • Research D29

    EMC buys Documentum – hype yes – ROI no

    Despite the marketing hype over information lifecycle management, the merger of EMC and Documentum will have little, if any, short-term ROI impact on data storage…

  • ROI Case Studies D103

    ROI Case Study: Hummingbird

  • Research D41

    Measuring the ROI from ERP – quick reference guide

    Following a structured approach to measuring return on investment ensures consistent calculations. Using the tips in this quick guide, you can effectively measure the real…

  • Research D102

    OnDemand: Siebel’s Cure for ROI Woes?

    Siebel’s second attempt at the hosted CRM market reduces many of the initial and ongoing costs of using Siebel. The Web-based interface may ease training…

  • Research D101

    BEA WebLogic 8.1 upgrade ROI report

    Nucleus found that companies upgrading to BEA WebLogic Platform 8.1 experienced an average increase of 50 percent in developer productivity. The unified platform approach of…