The Research

Our collection of independent and objective technology research is designed to help you make smarter, data-driven decisions.

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ROI Case Studies

An ROI case study is a thorough examination of the actual benefits a customer achieved from a technology deployment.

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The Nucleus Research Technology Value Matrix is concise assessment of the operational value a solution delivers.

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  • Research D57

    The real ROI from Manhattan Associates

    Nucleus found that 67 percent of Manhattan Associates customers interviewed had achieved a positive ROI from their deployments after having used the solution for an…

  • Research D59

    Spam: the silent ROI killer

    Nucleus Research found that in 2003 spam will cost the average organization 1.4 percent of employee productivity, or $874 per year per employee.

  • Research D57es

    The Real ROI from Manhattan Associates (ES)

    Independent research conducted by Nucleus found that 67 percent of Manhattan Associates customers interviewed had achieved a positive ROI from their deployments. A combination of…

  • ROI Case Studies D45

    ROI Case Study: Advanced Realty

    Amerex deployed a collaboration tool based on Advanced Reality’s Presence-AR Adapter for Excel to provide its brokers with quick access to up-to-date pricing information for…

  • ROI Case Studies D47

    ROI Case Study: Keller Systems International

    To accommodate rapid growth, Battery-Biz deployed a SQL-based ERP system from Keller Systems International and integrated it with external shippers and payment services. Not only…

  • ROI Case Studies D46

    ROI Case Study: Brio

    Toyota used Brio to track and analyze the movement of more than 1 million vehicles annually and to support reporting and analysis among freight analysts….

  • ROI Case Studies D48

    ROI Case Study: Centra

    Wachovia deployed a virtual classroom to reduce training costs while increasing learner interaction.

  • Research D56

    Avoiding spills on the Oracle PeopleSoft JD Edwards merger

    Merging PeopleSoft and J.D.Edwards would have a mixed impact on customers: It could help reduce the cost of integrating their respective solutions, but efforts to…

  • ROI Case Studies D49

    ROI Case Study: Cognos

  • ROI Case Studies D44

    ROI Case Study: RightNow eService Center

    Rapid growth threatened to drive up costs in nanoCom’s customer service center. Deploying RightNow Technologies’ searchable, online FAQ solution has deflected thousands of phone calls…

  • ROI Case Studies D60

    ROI Case Study: Microsoft Dynamics GP

  • ROI Case Studies D72

    ROI Case Study: Microsoft Business Solutions

  • ROI Case Studies D50

    ROI Case Study: NetPro Directory Analyzer

    A network of 100-plus sites, each with its own domain controller, created unmanageable burdens for the lone Active Directory specialist at the Delaware Center for…

  • Research D42

    Microsoft Exchange Server 2003 ROI report

    Microsoft Exchange 2003 delivers new features that promise to reduce server utilization, lessen administrative burdens, and facilitate remote access. The final impact of Exchange 2003…

  • ROI Tools D42w

    Microsoft Exchange Server 2003 ROI modeling tool

    This financial modeling tool has been developed to evaluate the value of Microsoft Exchange Server. It is designed to help you build a business case…

  • ROI Case Studies D43

    ROI Case Study: Hummingbird

    Public Service Company of New Mexico used the Hummingbird Document Management system to improve access to content in various libraries. The company has achieved a…

  • ROI Case Studies D43

    ROI Case Study: Hummingbird

  • Research D6

    Microsoft CRM ROI report

    Organizations can use Microsoft Business Solutions CRM (Microsoft CRM) to improve the performance of sales and customer service teams and to simplify the management of…

  • ROI Tools D6w

    Microsoft CRM ROI modeling tool

    This financial modeling tool has been developed to evaluate the value of Microsoft CRM. It is designed to help you build a business case and…

  • ROI Case Studies D52

    ROI Case Study: Microsoft Dynamics GP

  • Research D36

    The real ROI from ATG

    Fifty-three percent of ATG customers interviewed did not believe that thy had achieved a positive ROI from their deployment of the vendor’s e-commerce platform. Consulting…

  • ROI Case Studies D33

    ROI Case Study: PeopleSoft Portal Solutions

    Young America deployed a PeopleSoft portal solution to improve communication with home-based contractors, reducing a 1200-call-per-month burden on the Operations Support Center and streamlining a…

  • Research D28

    Benchmark Study – Storage Management

    New storage architectures and improve storage management software give data storage owners three basic avenues to bottom-line benefits: they can reduce storage capacity purchases, reduce…

  • Research D34

    M-Tech’s ROI – Solving the corporate IT identity crisis

    M-Tech’s software for password synchronization and centralized user access management takes on small, well-defined problems to deliver ROI. Organizations looking to reduce costs in IT…

  • Research D32

    Siebel’s plan to pare down CRM – is less more?

    By paring down its base CRM product, Siebel would help reduce implementation costs for users with basic needs. But this doesn’t mean that users will…

  • ROI Case Studies D30

    ROI Case Study: Microsoft Pocket PC

    Using the Microsoft Pocket PC platform to upgrade its order-taking system enabled Wagamama to increase wait staff productivity while improving the customer experience and reducing…

  • Research D31

    i2 Six might address some ROI challenges

    The improved integration capabilities and Web services architecture of i2 Six could help future adopters of the software avoid some common pitfalls that have prevented…

  • ROI Case Studies D30

    ROI Case Study: Microsoft Pocket PC

  • Research D25

    Business Intelligence for the masses – PowerAnalyzer

    PowerAnalyzer’s workflow technology and Excel-based browser interfaces can boost user adoption and provide decision support to business workers with limited technical skills. However, companies need…

  • Research D20

    Esker Software – automating data delivery

    A modest investment in a data delivery technology such as Esker could go a long way in terms of extracting additional returns from a company’s…

  • Research D21

    Few companies pass the financial metrics test

    Nearly 60 percent of the companies Nucleus surveyed in the past year lacked standard financial metrics for evaluating technology acquisitions. Companies seeking to maximize the…

  • Research D22

    IBM’s integration package holds a mixed bag

    IBM has repackaged its business integration solution as a set of five modules, formally bringing acquisitions from Holosofx and CrossWorlds under the IBM banner. This…

  • Research D23

    The real ROI from SAP

    Fifty-seven percent of SAP customers interviewed did not believe that they had achieved a positive ROI, after having used their SAP applications for an average…

  • ROI Case Studies D24

    ROI Case Study: Elance

    Texas Instruments achieved a positive ROI from its Elance solution deployment by reducing maverick spending and improving payment terms while streamlining its contractor procurement process.

  • ROI Case Studies D19

    ROI Case Study: Microsoft BI

    Superior Propane used the Microsoft business intelligence platform to rapidly develop a cost-effective reporting tool and data mart for replacing numerous legacy systems. The company…

  • ROI Case Studies D11

    ROI Case Study: EMC Control Center

    By deploying EMC’s ControlCenter software, including StorageScope, during a broader storage consolidation effort, Florida Power & Light’s trading divisions have been able to grow to…

  • ROI Case Studies D11

    ROI Case Study: EMC Control Center

  • Research D14

    ROI Evaluation Report: Microsoft SQL Server 2000

    Microsoft SQL Server 2000’s tight integration with Windows Server, automated self tuning and management tool, and the wide availability of developers and compatible business applications…

  • Research D15

    MicroStrategy Introduces Report Services

    MicroStrategy’s Report Services release will increase the appeal of MicroStrategy 7i as a BI suite with integrated analytics and reporting. Existing MicroStrategy customers are the…

  • Research D15

    MicroStrategy Introduces Report Services

  • ROI Tools D14w

    Microsoft Business Intelligence ROI modeling tool

    This financial modeling tool has been developed to evaluate the value of Microsoft Business Intelligence. It is designed to help you build a business case…

  • ROI Tools D15w

    OneSource Business Browser ROI modeling tool

    This financial modeling tool has been developed to evaluate the value of OneSource Business Browser. It is designed to help you build a business case…

  • Research D17

    Spirian – Enabling rapid ROI from software upgrades

    Large companies facing constant migration needs can accelerate the realization of returns from their IT upgrades by using Spirian’s Deployability and Manageability applications. Those organizations…

  • Research D18

    ROI Report: Novell GroupWise

    GroupWise remains a competitively priced groupware application, and Novell’s recent improvements to its administrative features and reliability keep ongoing support costs lower than those for…

  • Research D16

    The Real ROI from Manugistics

    Independent research conducted by Nucleus showed that 80 percent of Manugistics customers had achieved a positive ROI from Manugistics in an average payback period of…

  • ROI Case Studies D2

    ROI Case Study: Hummingbird RM

    Using Hummingbird RM to replace time-intensive records management processes, Guidant Corporation reduced personnel costs and communication costs and increased employee productivity for both records administration…

  • Research D12

    UpShot Takes on Multiple Processes, Multiplies Returns

    With the release of its MultiProcess Management solution, UpShot takes down one of the last barriers that have kept companies from giving online CRM a…

  • ROI Case Studies D3

    ROI Case Study: Docent

  • Research D10

    Salesforce.com hits a small moving target with Avantgo

    Online CRM provider Salesforce.com is partnering with AvantGo to deliver constant support to mobile sales professionals. Although the joint offering won’t suit the needs of…

  • ROI Case Studies D4

    ROI Case Study: Docent