2020 Outlook Assessment – Zoom

The spike in remote work and stay-at-home orders over the past few months has created ample market opportunity for web conferencing service providers. Zoom has experienced significant increases in demand from consumer use, virtual conferences, and general rise in telecommuting. However, once business reopen and work life resumes as normal, Nucleus estimates that Zoom and other providers such as Webex will face a subsequent decrease in customer numbers as consumer demand dies down. Facing strong players in the web conferencing space, such as Microsoft Teams and Google Meetings, these vendors will not have the market share or resources to be able to compete on pricing.