Anatomy of a decision: SugarCRM vs Salesforce
Read the full library of anatomy of a decision research by searching our research archives for “anatomy of a decision”
Over the last 18 months, Nucleus assessed the experiences of SugarCRM customers to identify the factors that ultimately influenced the decision to implement SugarCRM over other players in the space. This included 37 users that opted for Sugar in lieu of Salesforce. These users reported that Sugar’s ease of use, strong vendor support, ability to supplement core functionality, and the desire to operate within a single ecosystem were the primary components driving the selection. As compared to Salesforce, Sugar customers also reported faster implementations and up to 32 percent lower TCO for comparable scopes of deployment. These benefits translate to faster time to value and ultimately, an improved ROI.
Gain the knowledge you need to effectively develop and deliver a financial business case at ROIUniversity.com.
- Have a specific question? Query our research catalogue with the Nucleus AI Tool.
- Learn more about Nucleus Research’s ROI case study approach here.
- Gain the knowledge you need to effectively develop and deliver a financial business case at ROIUniversity.com.
RELATED RESEARCH
Anatomy of a decision: Domo
Have a specific question? Query our research catalogue with the Nucleus AI Tool. Nucleus interviewed Domo customers to understand the primary drivers behind the selection of…
CPQ Technology Value Matrix 2025
Have a specific question? Query our research catalogue with the Nucleus AI Tool. The Configure, Price, Quote (CPQ) market in 2025 is increasingly defined by the…
WMS Technology Value Matrix 2025
In 2025, warehouse management technology is advancing from process execution to intelligent orchestration as organizations navigate rising costs, labor shortages, and global trade instability. Nucleus…
ROI case study: Oracle at logistics services
Have a specific question? Query our research catalogue with the Nucleus AI Tool. A logistics services provider achieved a 396 percent ROI and a 3.1-month payback…
Fusion’s financial impact: unifying ERP, EPM, and SCM
Have a specific question? Query our research catalogue with the Nucleus AI Tool. Enterprises deploying Oracle Fusion Applications including ERP, EPM, and SCM reported improvements by…
Accelerating time to value through proven implementation practices
Have a specific question? Query our research catalogue with the Nucleus AI Tool. Through end-user conversations across hundreds of ERP, SCM, CPM, HCM, Analytics, and CRM…