Elastic ROI Case Study – Multi-line Insurer

This multi-line insurance provider realized a 170 percent ROI with a payback period of 7.2 months after deploying Elastic Cloud to improve data management and observability. By adopting Elastic Cloud, the insurer realized over $72,000 in annual savings from eliminating on-prem hardware license and maintenance costs. The customer’s IT team improved productivity by 40 percent from streamlined maintenance, customer record updating, and data management while business IT achieved ten percent time savings for application logging tasks. Claims managers improved productivity with faster customer data retrieval, shortening average call duration by at least five percent. The insurer’s customers also noted an improved customer experience resulting from this efficient customer service and heightened application reliability.