Microsoft announces CRM December 2012 Service Update

Microsoft announced its December 2012 CRM Service Update on November 1, highlighting an updated user interface that focuses on guiding users through business processes. The update also includes new capabilities for social collaboration, embedded Skype communication, Office 2013 integration, collaboration, and support for a broad range of Web browsers. The updated interface offers significant productivity opportunities for users. While existing users moving to the new UI may need some retraining efforts, customers can choose when to move to the updated interface so they can prepare users.

Date: November 2, 2012 | Research: M151

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