Microsoft announces Dynamics CRM 2013

Microsoft announced Dynamics CRM 2013 and a partnership with InsideView to embed social insights in CRM and provide users with more context around CRM contacts. The big news here is the new user interface. While it may present somewhat of a retraining hurdle for existing users, its streamlined design and support for guided processes, as well as support for Android, iPad and iPhone, and Windows devices, will drive greater usability and productivity.

Date: October 22, 2013 | Research: N163

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