ROI case study: Hyland Cloud at Private University
A private university achieved 114% ROI with Hyland Cloud and OnBase by automating workflows, eliminating paper use, and avoiding five administrative hires.
What operational challenges did the university face before deploying Hyland OnBase?
The university relied entirely on paper files and multistep manual reviews, requiring dedicated administrators in each department and slowing academic, HR, and purchasing workflows.
How did Hyland Cloud and OnBase improve efficiency and reduce cost?
Automation enabled the elimination of five administrative FTEs—saving $275,000 annually—and digitized more than 700,000 sheets of paper in the first year, significantly reducing manual effort and storage costs.
Which workflows saw the strongest improvements?
The university automated all 11 approval steps in its academic petition process and streamlined onboarding, employee evaluations, contract management, and legal purchasing workflows.
Why did the university choose a cloud deployment?
Hyland Cloud reduced long-term infrastructure costs, avoided manual upgrades, improved security and compliance, and enabled IT teams to focus on higher-value workflow optimization rather than system maintenance.
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