ROI case study: Karmak Mobile Service at TCI Transportation

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TCI Transportation achieved a 201 percent ROI upon implementing the Karmak Mobile Service Application on top of its existing Karmak Fusion deployment. The organization recovered its investment in the app six months after its deployment. Previously heavily reliant on manual data entry for its repair order processes, TCI leaders sought a mobile-first solution to add efficiency to its technicians’ everyday work. Nucleus found that upon implementation of the Mobile Service app, the organization was able to save 10 hours per week on manual data entry at each of its 26 locations, increase data accuracy by 50 percent, and accelerate time between repairs by 89 percent, with combined annual savings totaling more than $500,000.

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