Salesforce ROI case study: ICS+
2018 ROI AWARD WINNER! ICS+ deployed Salesforce Sales Cloud, Service Cloud, Community Cloud, Quip, and Inbox, to provide one integrated platform for all client-focused data and collaboration. Moving from NetSuite, e-mail, and a variety of spreadsheets and other tools enabled the company to streamline project management, increase data capture and collaboration, increase employee productivity, and accelerate collections by one-third while increasing client satisfaction.
ROI: 942%
Payback: 6 weeks
Average annual benefit: $185,663
- Have a specific question? Query our research catalogue with the Nucleus AI Tool.
- Learn more about Nucleus Research’s ROI case study approach here.
- Gain the knowledge you need to effectively develop and deliver a financial business case at ROIUniversity.com.
RELATED RESEARCH
Anatomy of a decision: Domo
Have a specific question? Query our research catalogue with the Nucleus AI Tool. Nucleus interviewed Domo customers to understand the primary drivers behind the selection of…
CPQ Technology Value Matrix 2025
Have a specific question? Query our research catalogue with the Nucleus AI Tool. The Configure, Price, Quote (CPQ) market in 2025 is increasingly defined by the…
WMS Technology Value Matrix 2025
In 2025, warehouse management technology is advancing from process execution to intelligent orchestration as organizations navigate rising costs, labor shortages, and global trade instability. Nucleus…
ROI case study: Oracle at logistics services
Have a specific question? Query our research catalogue with the Nucleus AI Tool. A logistics services provider achieved a 396 percent ROI and a 3.1-month payback…
Fusion’s financial impact: unifying ERP, EPM, and SCM
Have a specific question? Query our research catalogue with the Nucleus AI Tool. Enterprises deploying Oracle Fusion Applications including ERP, EPM, and SCM reported improvements by…
Accelerating time to value through proven implementation practices
Have a specific question? Query our research catalogue with the Nucleus AI Tool. Through end-user conversations across hundreds of ERP, SCM, CPM, HCM, Analytics, and CRM…