Salesforce Service Cloud ROI case study: Flexera Software

Flexera Software deployed Salesforce Service Cloud to streamline and consolidate its customer service and support processes and provide greater visibility across customer relationships. Nucleus found the project enabled the company to reduce its IT costs while increasing support engineer productivity and improving the overall customer experience.

ROI: 100%
Payback: 1.2 years
Average annual benefit: $583,097

Date: August 30, 2014 | ROI Case Studies: O189

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