ServiceNow Workplace Service Delivery ROI case study: NBA
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The National Basketball Association (NBA) achieved a 51 percent return on investment (ROI) upon implementing ServiceNow Workplace Service Delivery (WSD) and recovered its investment in the solution two years after deployment. Previously using a combination of Microsoft Office tools and a facilities management solution, health and safety screening requirements served as the catalyst for the NBA to re-architect its workplace management infrastructure. After implementing ServiceNow WSD, the organization was able to retire its previous facilities management solution, avoid extraneous third-party software and development fees, and gain access to more actionable workplace data. Nucleus also found that the platform’s capabilities led to a 10 percent productivity improvement across the facilities leadership team, which translates to a recurring annual benefit of $64,000.
Learn more about Nucleus Research’s ROI case study approach here.
Gain the knowledge you need to effectively develop and deliver a financial business case at ROIUniversity.com.
Have a specific question? Query our research catalogue with the Nucleus AI Tool.
Learn more about Nucleus Research’s ROI case study approach here.
Gain the knowledge you need to effectively develop and deliver a financial business case at ROIUniversity.com.
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