WFM Technology Value Matrix 2023

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Organizations that employ hourly workers are under intense pressure to keep operating costs low and productivity high. The ongoing uncertainty of the greater work landscape and economic climate make dedicated WFM solutions a critical means to optimize labor spend while reducing employee turnover and avoiding non-compliance fees. Leaders in this year’s Value Matrix have doubled down on their investments in automation and analytics, specifically in complex scheduling and labor planning. Additionally, many providers have expanded integrations with other systems to minimize manual data entry and draw enhanced employee insights. As doing more with less becomes a staying reality, customers that take advantage of dedicated solutions for WFM will be better positioned to thrive amid market volatility.