Zoho announces enhancements for Zoho Desk

Zoho Corporation, a leading provider of web-based business tools, recently launched new tools for its flagship customer service platform, Zoho Desk. The announcement is highlighted by a strategically refreshed user interface and new blended conversations functionality that enables service teams to deliver high-quality customer interactions at scale. Blended conversations will offer a best-of-both-worlds approach to bot involvement throughout conversational service experiences by allowing both human agents and bots to perform aspects of a conversation they are best equipped to handle.