Value Matrix
The Nucleus Research Technology Value Matrix is concise assessment of the operational value a solution delivers.
It provides a relative positioning of the important vendors in a market and delivers a framework for assessing the suitability of a solution for a particular customer. Vendors are measured on both usability and functionality, factors Nucleus has found are the key drivers of value.
Latest Value Matrix Research
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ERP Technology Value Matrix 2017
The Enterprise Resource Planning (ERP) market continues to shift as cloud technology matures and vendors strive to deliver…
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Apttus extends the value of edge CRM
Apttus’ incentive compensation management (ICM) solution for enterprises, released August 22, extends the value of edge customer relationship…
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A closer look at Genesys PureCloud
Genesys PureCloud is a cloud contact center solution. In examining the experiences of PureCloud customers, Nucleus found rapid…
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IFS invests in field service and iot enablement
During 2017, IFS made strategic investments, acquiring companies to extend its field service and aviation management business arms….
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A closer look at Qstream
Nucleus found that the Qstream sales enablement application provides triggered training driven by an assessment of individual sales…
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Where talent is most important
In terms of return on investment (ROI), it’s not in talent management. Nucleus’s analysis shows most of the…
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Ceridian Dayforce ROI case study: Rubios Coastal Grill
Rubio’s Coastal Grill deployed Ceridian Dayforce human capital management (HCM) application to streamline and automate HR processes with…
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GDPR and privacy security
The European Union General Data Protection Regulations (GDPR) will preplace the Data Protection Directive 95/46/EC on May 25,…
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Evaluating LinkedIn vendor strategies
Social selling is becoming an important part of sales teams’ strategies to extend relationship selling. After a contested…
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Aptean community delivers continual value
Aptean delivers value from continual improvements, closely engaging with customers. Nucleus found that Aptean customers are able to…
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Salesforce advances ecosystem at TrailheaDX
At TrailheaDX, Salesforce’s second annual developer conference, more than 4000 attendees learned about new Einstein Platform Services, Trailhead…
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Snowflake ROI case study: iovation
iovation deployed Snowflake’s cloud data warehouse to accelerate their product development, improve analytic query efficiency, and enhance understanding…
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ECM Technology Value Matrix 2017
Enterprise content management (ECM) has experienced another disruptive year with multiple mergers, expansion of compliance for regulations regarding…
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Separating the walk from the talk with Workday
Of all the stars in technology for human capital management (HCM), Workday’s always seems to shine the brightest….
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OutSystems extends customer value
OutSystems provides a cost-effective path to creating and modernizing enterprise applications and services. The vendor’s platform enables customers…
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Cybersecurity and AI
Cybersecurity faces a massive labor shortage in the coming decades. Various estimates put the number as high as…
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The new Salesforce Service Cloud
On July 27, Salesforce announced the next generation of Service Cloud, built on the Salesforce Lightning component-based framework….
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The ROI of Machine Learning
While artificial intelligence (AI) is still in a vague infancy with unclear value as far as enterprise software…
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Cornerstone OnDemand expands its domain
Early last month, Cornerstone OnDemand (CSOD) held its annual conference for users, partners, and other stakeholders. Directions in…
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Flores and Associates ROI case study: Under Armour
To improve the administration of benefits plans and increase employee participation in them, Under Armour Inc. turned to…
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Salesforce adds Einstein to Field Service Lightning
On July 12, Salesforce announced new artificial intelligence (AI) and analytic capabilities for Field Service Lightning: Einstein Vision…
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BlackLine returns $2.67 for every dollar spent
On average, BlackLine customers have received $2.67 for every dollar invested, with a nine-month payback period and low…
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Anatomy of a decision: EiQ Networks
Small and mid-market businesses are moving to vulnerability management systems as a way to expand their IT security…
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Data monetization and security
As more and more personal data is collected, companies are challenged by the requirements of data security. Nucleus…
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FinancialForce defines core at Community Live
At its recent conference, Community Live 2017, FinancialForce outlined its focus on cloud professional services automation and core…
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Guidebook: DirectPath
With the acquisition of Patient Care, DirectPath has rounded out a suite of services designed to help…
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ROI of security
Security has a valid return on investment, however, the ROI is undermined by frantic sales efforts. Rather than…
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ROI views and their degree of influence on HCM deals
In deals involving technology for human capital management (HCM), vendors must understand whose view of return on investment…
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Mautic ROI case study: uTest
2018 ROI AWARD WINNER! uTest replaced its legacy marketing automation solution with Mautic to drive growth and innovation…
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Salesforce dips its toes into ABM
Salesforce’s new Einstein Account-Based Marketing (ABM) gives business to business (B2B) companies an end-to-end solution for targeting at…
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Ceridian advances to graduate studies in HCM
With Dayforce – acquiring and evolving the solution – Ceridian has shown that a vendor can become a…
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Microsoft lays out LinkedIn CRM strategy
Earlier this spring, Microsoft announced the Microsoft Relationship Sales solution, which combines Microsoft’s Dynamics 365 for Sales and…
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Demystifying marketing automation costs
Nucleus found Act-On and HubSpot to be the most cost-effective marketing automation solutions out-of-box. However, low upfront costs…
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SugarCRM announces Hint
On June 27, SugarCRM announced the release of Hint, its first organic relationship intelligence product. Designed to provide…
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The eight hot and cold vendors of 2017
The hot software vendors are constantly adapting, offering new products and solutions to meet changing demand. Some vendors…
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Industry accelerators increase CRM value
Vertical CRM capabilities can help companies meet specific business needs while accelerating time to value, reducing initial consulting…
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Guidebook: Upserve
Restaurant managers are faced with many challenges: hiring, training, and retaining staff; defining and marketing their brand; and…
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Salesforce Financial Services Cloud ROI case study: Trilogy Financial
Trilogy Financial moved to Salesforce Financial Services Cloud to drive a centralized, consistent approach to all its client…
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Salesforce Lightning ROI case study: Aspect
2018 ROI AWARD WINNER! Aspect upgraded its Salesforce Sales Cloud to Lightning to modernize its user experience and…
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BlackLine ROI case study: Union Bank and Trust
Union Bank & Trust deployed BlackLine to streamline its account reconciliations, replacing an inefficient, manual process. The company…
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IBM announces Watson Financial Services for RegTech
On June 14, IBM announced a new Watson solution to address the needs of risk and compliance professionals….
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SilkRoad Onboarding ROI case study: General Electric
Global Operations, General Electric’s (GE) shared services, deployed SilkRoad Onboarding to replace a homegrown, largely paper-based, and mostly…
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Does blockchain have enough R to justify the I
Blockchain has potential beyond digital currencies. Implemented correctly, blockchain could revolutionize the financial transaction and supply chain management…
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Microsoft ROI case study: Renault Sport Formula One Team
2017 ROI AWARD WINNER! Renault Sport Formula One Team deployed Microsoft Dynamics 365, Power BI, and Azure Machine…
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GoodData ROI case study: Firehouse Subs
2017 ROI AWARD WINNER! Firehouse Subs, a restaurant brand with individually owned franchises, deployed GoodData to manage analytics…
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SAP unveils Leonardo at Sapphire Now
At its recent conference, Sapphire Now 2017, SAP outlined its vision to help customers reinvent business models. SAP…
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Marketing automation costs down 85 percent
Increased competition and more strategic deployments are driving down the cost of marketing automation. Nucleus found that the…
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GoodData ROI case study: MediSpend
MediSpend upgraded their previous deployment of GoodData to the full suite of analytics features, resulting in a better…
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GoodData ROI case study: GED Testing Service
The GED Testing Service, a branch of Pearson, deployed the GoodData analytics suite to overhaul their data model…
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Act-On ROI case study: Ticomix
Deploying Act-On automated manual processes and equipped Ticomix’s marketing department with the functionality it needed to support the…